Problem: I had the serial error that many people seem to be getting that did not allow me to update DemiGod or play online.

Inquiry: I searched the forums and found many posts from the Stardock team with an email address to contact them.

Action: I contacted Stardock and they responded within 24 hours!!! Crazy I know, they actually responded in the same business day!!!

The email's back and forth went like this...

-------------------------

Email 1 - To them      Wed 4/15/09 11:39 PM

Subject - Demigod Serial Code not working

Kryo posted on the forums the following,
"If you're entering it correctly (with dashes, a-f, 0-9 only) and it is being rejected, please contact support@stardock.com and they'll get you sorted out."


What do you need from me so we can get this working?


Thanks,

Me

-----------------------

Email Response #1 Wed 7:15 pm 4/16

Hello,

What is the serial number that you are trying to use? Also, where was the game purchased from?

Thanks,


(I have omitted his name)
Technical Advisor
Stardock - Your Edge In Software
A Microsoft Gold Certified Partner

----------------------------

Email #2 Thu 4/16/09 7:15 PM

xxxx-xxxx-xxxx-xxxx-xxxx (I supply the serial code)

I understand that I have 1 zero in the line and no G's. I have confirmed multiple times both the 8's and B's.

The game was purchased at Best Buy for 39.99.

---------------------------

Email Response Thu, 16 Apr 2009 18:14:26 -0400

Hello,

Can you please provide a scan or digital image of the following items (as many as possible):

-the game box
-the game disc
-a receipt for the game
-the serial number (most important, legible please)

Also, please type out the serial number in the reply e-mail to expedite the process.

Sorry for the inconvenience in this matter.

Thanks,

(I have omitted his name)
Technical Adviser and Quality Assurance
Stardock Corporation
http://impulsedriven.com/

----------------------------------------------

Email #3 Thu 4/16/09 11:40 PM

Serial number xxxxx-xxxxx-xxxxx-xxxxx

I have included 2 full resolution pics for you. Using the standard windows viewer you can zoom up close and get good resolution.

Demigod 001 contains the picture of all the items requested below.

Demigod 002- Is only the serial number.

Keep in mind you can view the receipt and everything else perfectly
only having to use zoom on the first pic.

Thanks,

Me

-----------------------------------------
Email Response Fri 4/17/09 11:58 AM

(My Name),

We apologize for the trouble with the serial number. There were some manufacturing troubles with the serial numbers and we are trying to narrow down the problem.

A new serial number has been added to your account. You will now have access to the game when you sign into Impulse with your Stardock.net account. For reference, your registration is listed below.

Product: Demigod
Serial Number: xxxxx-xxxxx-xxxxx-xxxxx

Once again, our apologies for the serial number trouble.

Please let me know whether this resolves your problem or if you have any additional questions.


(I have omitted his name)
Technical Advisor
Stardock Corporation
15090 N Beck Rd. Suite 300
Plymouth, MI 48170

-----------------------------------

Basically from 4/15 to 4/17 I was in communication with them. It was easy and smooth! Best customer service I have ever had from a game company! I didn't really mind the serial problem because I knew they would fix it, and I could enjoy and get to learn the game playing offline.

THANKS GUYS FOR THE GREAT CUSTOMER SERVICE! THANKS FOR THE GREAT GAME!!!