Sure, contact support@stardock.com if I remember correctly.

Given that it's quite playable for most and they are rapidly and transparently working to increase the number of people who have it working, yes.

@ schlista,

Will be interesting to see.    At the very least we shall be expecting you back here in these same forums, proclaiming SD's customer service with at least as much vigor and effort as you've spent spouting off on them.

People who are quick to assume (as you were since you ASSUMED that Stardock was like every other software developer), always end up with their tail between their legs and a sheepish look on their faces. 

Pride doesn't change that, friend!  (I know, I've had to eat my words a few times in this lifetime......kids have a way of making one eat one's words...hehe)

We'll see if you'll be back........ hehe

What is GBOR?

They are paying us back as we speak by working to solve the issues.  Some of you people just don't understand anything....!!!!

-Phal

Here's what I found on GBOR:

http://www.gamepolitics.com/2008/08/29/stardock-releases-gamer039s-bill-rights-pax

Looks pretty good to me.

As an industry, we need to begin setting some basic, common sense standards that reward PC gamers for purchasing our games. The console market effectively already has something like this in that its games have to go through the platform maker such as Nintendo, Microsoft, or Sony. But on the PC, publishers can release games that are scarcely completed,...

There are more there (which all look really good to me).  So it looks like Stardock is trying to make things better, but they did fail on releasing a game in a finished state. It's cool they will support a refund policy as such.  Hey a buggy game happens it's nice to see they will stand by their customers.

@OP - WTF? Are you on crack?

SD is the most supportive developer & publisher on the planet that I know. Moreover it gives lots of FREE updates for its products over thier lifecycle and then some. In my opinion asking such a question here is a big huge slap in the face to the developers and their commitment to us - the customers.

Really?  Did you read their GBOR?  They didn't exactly release a ready to go live build of DemiGods.  Hey mistakes happen, but to act like they are perfect is silly.  And yes they did dig themselves a hole.  This is the first stardock game I ever bought/played, so in my book they aren't doing very good (yet)...of course if they give me a refund it will help.

And that is the point we are trying to let you know about schlista.  Those of us that have been with Stardock for a long time are very (!!) loyal.   There is a reason for it.   Give stardock a chance to fix the problems.   Believe it or not, many of us can play MP just fine.  It is very unfortunate that not everyone can play.

The fact is, that Stardock and GPG are just as frustrated (probably more) that the game doesn't meet expectations.   What other developer/producer releases so many patches within a week of launch?  None.    I was in the beta, and honestly we just didn't run into the MP problems that are being seen now.  It wasn't that they didn't test it, they just flat out under-estimated the resources that were going to be needed.  

Sure the game isn't working as intended, but I don't think you can ask for anything more than to have them fix it as best as possible.   If you don't agree with that, and it doesn't work on your computer (have you tried all of the suggestions in the tech support forum), then get your refund and get on with life.   Giving grief to a developer/publisher over what is truly a mistake is counter-productive, especially when they have been so open and honest about their plan to fix the problem.

However, If you have a little patience, I would recommend sticking with Stardock, you won't regret it.

I can honestly say I've never had any issues like that. I can understand your frustration, but all stardock really owes you is a refund if you can't wait for them to fix a few bugs. I don't think they owe anyone anything other than that, or alternatively a game that works 100% of the time. I support stardock, as they've always stood behind their products in the past. They don't just release a product and move on, they continue to improve upon it and evolve it over time usually releasing new content for free or for a very minimal charge. I think if you wait another week or two for them to implement their proxy server solution you'll be able to enjoy the game with the rest of us. I think demigod has some excellent potential, and I believe in stardock/gpg to realize that potential and make it a truly excellent game.

Probably the best way to make it up to players would be add a number of demigods without charging people.  More than just the 2 we heard about pre-release.

i'll take one copy of sins and its expansion... and... a cabinet full of bees.

That's probably what he means, but Gamestop didn't really create the problem. They inconvenienced Stardock's people and a lot of pre-orderers, sure, but lots of people would've slammed the servers anyway and the same people who are having connection issues now would be having them if Gamestop didn't break the street date.

This is Stardock's first launch of an MP-centric game, and the first with Impulse integration, so they missed the mark on some stuff.

But at the same time, people who scream that they've paid for a beta, or that it should've stayed in beta don't really understand. The beta would not have uncovered these issues. As in any game beta, the sample size of people is nowhere large enough. That's not to say everyone could connect in the beta, but they've always been forthcoming that there are some router setups that give them problems. And the core of the problems that popped up after launch could only have popped up after launch, spending another month in beta wouldn't have made them realize that proxy servers for (predominantly) Europeans would be good, for example, since there weren't many in the beta, and even fewer that were vocal and helpful with connection debugging.