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Problem with MalwareBytes

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Uvah
bodadog
Join Date 11/2012
+12
Reply #26 May 22, 2014 2:07:14 PM
from WinCustomize ForumsWinCustomize Forums

I just want to say to all in the community if their is anything i can do to help please don't hesitate to ask i help alot of the elderly and disabled in my community here so if their is anything i can possibly help with i am more than happy to do so.

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Uvah
bodadog
Join Date 11/2012
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Reply #27 May 22, 2014 2:09:21 PM
from WinCustomize ForumsWinCustomize Forums

O.k send that address and i'll have it out to you ASAP! Mind you it will be coming by regular mail USPS O.K with you ?

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Uvah
DrJBHL
Join Date 04/2002
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Reply #28 May 22, 2014 2:13:27 PM
from WinCustomize ForumsWinCustomize Forums

Uvah: This is EXACTLY what happens when you have no external backup, and you never checked for a recovery partition. Worse: You never even made an emergency boot disk.

The problem with your computer isn't Malwarebytes.

 

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Uvah
bodadog
Join Date 11/2012
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Reply #29 May 22, 2014 2:19:52 PM
from WinCustomize ForumsWinCustomize Forums

What DrJBL is saying is very very true I have all the above you really have to be on top of those problems that will eventually crop up on you. BE PROACTIVE! Would my emergency boot disk work for him I am running same O.S and have that disk also?

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Uvah
Uvah
Join Date 05/2006
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Reply #30 May 22, 2014 2:20:18 PM
from WinCustomize ForumsWinCustomize Forums

I do have an emergency boot disc Doc. Made it awhile back. As for the external backup......even a small expense is problematic. I may be nuts but I'm not stupid! The problem is not with booting up. Its with a program not working. 

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Uvah
bodadog
Join Date 11/2012
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Reply #31 May 22, 2014 2:24:44 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Uvah,
reply 30

I do have an emergency boot disc Doc. Made it awhile back. As for the external backup......even a small expense is problematic. I may be nuts but I'm not stupid! The problem is not with booting up. Its with a program not working. 
OOPS sorry! Lets get that disk out to you and end all problems!

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Uvah
bodadog
Join Date 11/2012
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Reply #32 May 22, 2014 2:35:50 PM
from WinCustomize ForumsWinCustomize Forums

I think DOC is confused as to why you would need an install disk if it's just a problem with a program!

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Uvah
the_Monk
Join Date 01/2008
+222
Reply #33 May 22, 2014 2:38:43 PM
from Stardock ForumsStardock Forums

 

Has anyone even attempted to look at the Windows Logs regarding this?

I posted the steps in another thread in response to an issue kona was having....I'll copy/paste them here below:

 

Quoting the_Monk,
reply 25
  Opening the 'Computer Management' console snapin (START> RUN>compmgmt.msc) and parsing the 'Windows Logs' by drilling down in the 'Event Viewer' may help shed some light.  For explanation of individual event ID's there are several web resources readily available via a quick web search.

 

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Uvah
Wizard1956
Join Date 01/2008
+2202
Reply #34 May 22, 2014 2:50:19 PM
from WinCustomize ForumsWinCustomize Forums

Control Panel/FolderOptions/View

Put a checkmark in Show hidden files, folders, and drives. Hit OK

Now do you see a recovery partition?

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Uvah
bodadog
Join Date 11/2012
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Reply #35 May 22, 2014 3:12:17 PM
from WinCustomize ForumsWinCustomize Forums

Quoting the_Monk,
reply 33

 

Has anyone even attempted to look at the Windows Logs regarding this?

I posted the steps in another thread in response to an issue kona was having....I'll copy/paste them here below:

 


Quoting the_Monk, reply 25   Opening the 'Computer Management' console snapin (START> RUN>compmgmt.msc) and parsing the 'Windows Logs' by drilling down in the 'Event Viewer' may help shed some light.  For explanation of individual event ID's there are several web resources readily available via a quick web search.

 
Yes and Yes I went through all logs including reliability monitor not a single thing any where was logged at all when it happened to me that confused me but i was able to fix mine Uvah has not at this point I know of.Personally speaking I use GodMode much quicker to access everything! 

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Uvah
the_Monk
Join Date 01/2008
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Reply #36 May 22, 2014 3:43:48 PM
from Stardock ForumsStardock Forums

 

I understand, I was making that suggestion for Uvah's sake.   However in your case, the fact that running chkdsk solved the issue for you does (at least in my mind) throw some doubt on the reliability of your drive bodadog.  Might want to run some additional tests and/or keep a close eye on it etc. 

 

 

 

Also for Uvah, if you have the Computer Management console snapin open you could drill down in STORAGE and view any/all partitions via DISK MANAGEMENT.

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Uvah
Uvah
Join Date 05/2006
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Reply #37 May 22, 2014 7:23:51 PM
from WinCustomize ForumsWinCustomize Forums

@Wiz - Already have that checked. I also did a few other things. In the malwarebytes folder along with chameleon there is mbam-killer.exe, svchost.exe, windows.exe, rundll32.exe and one or two more. I ran each one and they all tried to update malwarebytes. During the scan it killed 'known malicious processes' and stopped at three .dll's. In syswow64 it gave two numbers one with the name of the dll afterwards.

1736 cfgmgr32.dll and 1743 wldap32.dll 

In system32 it was 1743 rpcrtremote.dll

I googled them and one post suggested a virus or something could be masquerading as these files. Another suggested a java bug. They also recommended not downloading copies of these dll's replacements so I didn't. I checked to see if they were missing and they are all there. Could that be the problem?

 

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Uvah
WinMonster2
Join Date 02/2006
+54
Reply #38 May 23, 2014 5:25:19 AM
from WinCustomize ForumsWinCustomize Forums

I read in several different posts on malwarebytes forums that the running the Junk Removal Tool has fixed this problem for some.

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Uvah
Uvah
Join Date 05/2006
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Reply #39 May 23, 2014 7:46:28 AM
from WinCustomize ForumsWinCustomize Forums

When I do a scan with ASC it has a junk removal tool. There was also a post on the website, something about a MS update to .Net 4.0. I'm willing to try anything at this point.

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Uvah
Wizard1956
Join Date 01/2008
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Reply #40 May 23, 2014 8:31:49 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Uvah,
reply 39
When I do a scan with ASC it has a junk removal tool.

 I think he means this one, Ross.  http://thisisudax.org/?p=1 Download and run it.

Best to run it in safe mode...and for that matter, it wouldn't hurt to try to install MWB while in safe mode also.

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Uvah
bodadog
Join Date 11/2012
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Reply #41 May 23, 2014 8:41:46 AM
from WinCustomize ForumsWinCustomize Forums

Hey Uvah I see you are still at it. Well anyways on the brighter side of things got your email and will be sending that out today. Sure hope you get this resolved here soon!

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Uvah
bodadog
Join Date 11/2012
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Reply #42 May 23, 2014 8:50:05 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Wizard1956,
reply 40


Quoting Uvah, reply 39When I do a scan with ASC it has a junk removal tool.

 I think he means this one, Ross.  http://thisisudax.org/?p=1 Download and run it.

Best to run it in safe mode...and for that matter, it wouldn't hurt to try to install MWB while in safe mode also.
JRT an excellent tool should be in every toolbox great advice. 

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Uvah
Uvah
Join Date 05/2006
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Reply #43 May 23, 2014 8:50:29 AM
from WinCustomize ForumsWinCustomize Forums

Thank you Wiz. I'll do that. Never occurred to me to install in safe mode. 

@bodadog...appreciate your help. Hopefully very soon.

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Uvah
Uvah
Join Date 05/2006
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Reply #44 May 23, 2014 3:20:51 PM
from WinCustomize ForumsWinCustomize Forums

I got this thing in safe mode. I clicked on JRT and it opens a command prompt.

What should I put there?  

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Uvah
Uvah
Join Date 05/2006
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Reply #45 May 23, 2014 3:58:33 PM
from WinCustomize ForumsWinCustomize Forums

Ignore my last remark.

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Uvah
Wizard1956
Join Date 01/2008
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Reply #46 May 23, 2014 4:05:12 PM
from WinCustomize ForumsWinCustomize Forums

Press the Any key.

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Uvah
Uvah
Join Date 05/2006
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Reply #47 May 23, 2014 4:07:06 PM
from WinCustomize ForumsWinCustomize Forums

I know I did that. Its still checking the registry, has been for the last twenty minutes. I started it a 10 minutes to 4 and it finished at 5:30, one hour and forty minutes. The dialogue box seen here is what prompted this whole thing. Its the same window frame as in safe mode.

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Uvah
Wizard1956
Join Date 01/2008
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Reply #48 May 24, 2014 8:13:02 PM
from WinCustomize ForumsWinCustomize Forums

What does that ss have to do with MWB's? That is some installer/wrapper for a converter program. get rid of it.,

Quoting Uvah,
reply 47
The dialogue box seen here is what prompted this whole thing.
It could even be malware.

 

Install MWB and run it.

 

 

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Uvah
WinMonster2
Join Date 02/2006
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Reply #49 May 24, 2014 9:26:27 PM
from WinCustomize ForumsWinCustomize Forums

You get that dialog box if you rightclick on the background of any page and hit save as in firefox

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Uvah
Uvah
Join Date 05/2006
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Reply #50 May 25, 2014 9:00:09 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Wizard1956,
reply 48

What does that ss have to do with MWB's? That is some installer/wrapper for a converter program. get rid of it.,


Quoting Uvah, reply 47The dialogue box seen here is what prompted this whole thing. It could even be malware.

 

Install MWB and run it.

It was an example, I didn't actually dl the program. I wanted to show what the dialogue box looked like. It should not look that way. It should be skinned like the rest.

I've installed MWB numerous times and it still doesn't work.

And yes it could be malware but why hasn't anything worked so far. JRT only took out what was left of that  software informer, which I thought I had gotten rid of all of it. As for the installation disc, that'll bring back the recovery partition plus afford me the opportunity to take this thing back down to factory specs if all else fails. Unfortunately its beginning to look that way.  

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