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23Chxt
23Chxt
Join Date 04/2016
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Can´t open the game

April 2, 2016 1:46:46 AM from Ashes of the Singularity ForumsAshes of the Singularity Forums

I just bought ashes in steam, and when i tried to open, it simply closed, no error displayed.

My pc: win 7, gtx 780, i5-4690 and 8gb ram.

Does someone have the same error? What is the solution?

 edit: i only try the dx11, tried to delete the setting.ini and verify the game cache in steam.

Thanks.

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23Chxt
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #1 April 2, 2016 8:31:53 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Sorry you are having an issue. Could you please check the troubleshooting guide for common solutions?

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/530/175/general-ashes-of-the-singularity-troubleshooting

If you still have an issue, there's instructions on how to collect data and submit a support ticket so we can assist further.

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23Chxt
23Chxt
Join Date 04/2016
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Reply #2 April 2, 2016 8:54:53 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Thanks Island dog.

I did all the guide said, and nothing.And i send just now the collect data + support ticket.

 

Thanks.

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23Chxt
23Chxt
Join Date 04/2016
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Reply #3 April 14, 2016 1:55:34 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Just returning here to say that the games works now.

 

The problem was my win7 wasn´t in SP1.

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23Chxt
Island Dog
Join Date 06/2003
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Reply #4 April 14, 2016 2:03:06 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Glad you got it sorted!

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23Chxt
destroyer187
Join Date 11/2011
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Reply #5 April 15, 2016 2:00:11 PM
from Stardock ForumsStardock Forums

excuse me how exactly did you fix this I am having the same issue

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23Chxt
23Chxt
Join Date 04/2016
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Reply #6 April 19, 2016 4:06:29 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

I downloaded the win 7 sp1, it is a DVD ISO, you can use DAEMON TOOLS for that. It is in the microsoft website.

This way, the dx11 is updated to x64 and the games runs smoothly.

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