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Scartch
Scartch
Join Date 04/2016
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Update Info

April 12, 2016 10:31:06 AM from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Presently playing version 1.16 of Sins Game of the Year Edition.

I'd like to update it to the next level but have not ben able.

Tried the Stardock site. Could not find an update for Sins.

Tried using "Impulse" by registering as a new account and used the registration code from my Sins package. Was unable to proceed .

Tried using the "Impulse" format as a registered user, using my Stardock log in. Said I didn't have an account.

If anyone could help me in updating this Sim I would be most appreciative.

Thanks

Scartch

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Scartch
Scartch
Join Date 04/2016
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Reply #1 April 12, 2016 10:58:56 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Ok..

Tried again. This time I got as far as the EULA. Punched the go button and received the message:

An error has occurred, please try again. If you still can't be connected, please contact customer support.

Which is what I'm going to try to do.

Thanks

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Scartch
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #2 April 12, 2016 11:19:27 AM
from Stardock ForumsStardock Forums

Sorry you are having an issue. Please start a support ticket so we can be of further assistance.

https://esupport.stardock.com/index.php?/Tickets/Submit

 

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Scartch
Scartch
Join Date 04/2016
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Reply #3 April 12, 2016 11:45:39 AM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Thank you for your help Island Dog.

Used your web address and tried four times prior.

Keep getting the message: "Cross site request forgery detected. Please try again."

I don't get it. My Eset antivirus is always up to date. Crossed all the T's and dotted all the I's.

Please help...

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Scartch
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #4 April 12, 2016 1:07:19 PM
from Stardock ForumsStardock Forums

You have to create a new login for the support system. It's not the same as your Stardock account.

 

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Scartch
Scartch
Join Date 04/2016
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Reply #5 April 12, 2016 2:07:10 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

Ok- When I use the link that you gave me, there is a "Log In" and "Subscribe" combination tab in the upper left hand corner.

Which one do I use?

 

Thank you

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Scartch
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #6 April 12, 2016 2:41:39 PM
from Stardock ForumsStardock Forums

Just go through the steps under 'Submit a ticket', and it'll take you through the process.

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Scartch
Scartch
Join Date 04/2016
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Reply #7 April 12, 2016 4:42:37 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

We encountered a problem (cross-site request forgery detected); please try again

Got this again.

Tried to log in under different name on the same screen got the same thing.

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Scartch
sdrohan
Join Date 10/2012
+731 sdsupport
Reply #8 April 12, 2016 4:48:45 PM
from Stardock ForumsStardock Forums

Scartch, 

Just send an email to support@stardock.com detailing your issue please.

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Scartch
Scartch
Join Date 04/2016
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Reply #9 April 12, 2016 5:49:54 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

thanks

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Scartch
Scartch
Join Date 04/2016
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Reply #10 April 13, 2016 12:47:21 PM
from Sins of a Solar Empire ForumsSins of a Solar Empire Forums

E-mail sent todays date.

Last hoop!

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