Can't play more than 2 minutes of the Tutorial

So I get into the game and start the tutorial, with DX12 the game crashes sometimes quickly sometimes after a couple of minutes. With DX11 the game freezes; though audio still seems to be going on. My Event Viewer shows a crash but it doesn't tell me what crashed. The game is still on my screen during this occurrence, just with frozen graphics. I've tried just about everything I can think of from knocking down the graphics settings and re-validating the files in Steam.

I just bought the game and removed all overclocking on my system. I have also got rid of all of the MSI gaming apps and turned off Gaming Mode in Windows 10 of which I am completely up to date. I have a AMD Ryzen 1700, 16 GB of RAM, and an EVGA NVidia GeForce GTX 960 FTW on a brand new MSI X370 Titanium mother board.

Any Ideas?

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The recent Windows updates have made DirectX 12 a little unstable in Ashes.

Frogboy talked about that in SINGULARITY DIARY: April 2017 a few days ago. Maybe try to run the game in DirectX 11 until the problem is solved.

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Ticktoc

Join Date 03/2015

+85

How is it if you don't play the tutorial? Does it still crash then? I would suggest trying the first campaign as that breaks you into the game very gently if I remember correctly.

Sounds like you might have read it but just in case you haven't here is the official trouble shooting guide:

https://esupport.stardock.com/index.php?/Knowledgebase/Article/View/530/175/general-ashes-of-the-singularity-troubleshooting

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