Game Crashes Non Stop at Start » Forum Post by rsomazzi

sdrohan

Join Date 10/2012

+732

Quoting ,

quoting post

The game will not launch for me. All OTHER games I have, do. When launching a NEW GAME, it displays the yellow space ship screen for a couple seconds than bombs out to my desktop. This is the 5th time, and about 2 hours spent trying to get it to work.

What I've tried?

1. Uninstalling and reinstalling the game

2. Clearing download cache in Steam

3. Uninstalling/Reinstalling Steam

4. Rebooted, a lot.

I have updated video drivers, a GeForce GTX 1080 and a Core i7-7700k CPU.

I'd of hoped you folks at Stardock would have tested this game before launch, because it certainly doesn't seem like it to me.

Hello,

Sorry to hear you are having trouble.

While it can take some time, going through this is going to help us a lot if you still have issues after:

https://forums.starcontrol.com/491043/star-control-origins-support-faq

Please to let me know, I'll keep an eye on your thread.

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Sean Drohan
Stardock Customer Service Manager

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Pretty much same here, unless the launcher is called the game has crashed.

I don't get anywhere, not even a loading screen.

The steps in the FAQ have not helped.

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Quoting ElGranCapitan,

reply 2

Pretty much same here, unless the launcher is called the game has crashed.

I don't get anywhere, not even a loading screen.

The steps in the FAQ have not helped.

I have been able to enter the game but get random crashes constantly. I have not been able to string together more than a few minutes at a time; however, once a "zone or encounter is loaded it doesn't crash, it crashes when I switch (space to conversation, hyperspace to real space, etc.)

None of the support items have worked so far.

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Frogboy

Join Date 03/2001

+2415

Do you guys by chance have virtual memory disabled (your swap file as we used to call it)?

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Pyro411

Join Date 12/2004

+32

Another thing to try, especially if you had previous fleet battle betas installed...

In your My Documents folder, you should see a My Games folder. In there you should see a Star Control Folder, delete the settings.ini file that you find in there and try starting the game again. -- I know it sounds weird but it has worked for a few others so far.

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Nope, virtual memory is on

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sdrohan

Join Date 10/2012

+732

Hello,

Sorry to hear you are having trouble.

If you would, and immediately after a crash, we would like to see what's in your runlog.txt located:

\Documents\My Games\Star Control

If you could upload it to a cloud service (DropBox, Google Drive, One Drive, Paste Bin) and post a link here, we will look at it straight away.

Thanks for your patience and patronage.

Sean Drohan
Stardock Support Manager

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https://www.dropbox.com/s/uoyk37a0msj7u0p/RunLog.txt?dl=0

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I took a look at the event log after posting and I did have a Resrouce-Exhaustion-Detector event stating the system ran out of virtual memory. I had a hard limit on the page size which I removed. I haven't had an issue since but I will post back if I do.

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sdrohan

Join Date 10/2012

+732

Quoting JCcannonfodder,

reply 9

I took a look at the event log after posting and I did have a Resrouce-Exhaustion-Detector event stating the system ran out of virtual memory. I had a hard limit on the page size which I removed. I haven't had an issue since but I will post back if I do.

Very interesting and thank you for the feedback. Out of curiosity, what limit did you have it set to?

Sean Drohan
Stardock Support Manager

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Hi Guys,

I have a "Crash on startup" problem to report. I managed to find a solution too.

I did not have my documents folder mapped to the default path "C:\Users\ * \Documents", and then the game failed to generate the folder or files under "My Games". No settings.ini or error logs etc.

In my case this was resolved by resetting the path to default. Maybe add this to the troubleshooter and/or look into why. Please PM me if I can help further.

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Still not had any luck with any solutions posted so far.

i5-2500k

8GB RAM

Radeon R9 380 with Radeon software updated to 18.9.2

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shaw

Join Date 07/2015

+96

Quoting BobBergtroll,

reply 11

I have a "Crash on startup" problem to report. I managed to find a solution too.

I did not have my documents folder mapped to the default path "C:\Users\ * \Documents", and then the game failed to generate the folder or files under "My Games". No settings.ini or error logs etc.

In my case this was resolved by resetting the path to default. Maybe add this to the troubleshooter and/or look into why. Please PM me if I can help further.

Sorry to hear about that. I'll ask the engineers to put a check in for that.

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shaw

Join Date 07/2015

+96

Quoting ElGranCapitan,

reply 12

Still not had any luck with any solutions posted so far.

i5-2500k

8GB RAM

Radeon R9 380 with Radeon software updated to 18.9.2

Have you verified your steam files?

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Yes, did a complete reinstall, plus other steps from the faq.

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sdrohan

Join Date 10/2012

+732

Quoting ElGranCapitan,

reply 12

Still not had any luck with any solutions posted so far.

i5-2500k

8GB RAM

Radeon R9 380 with Radeon software updated to 18.9.2

You said in a prior post:

Quoting ElGranCapitan,

reply 2

The steps in the FAQ have not helped.

But did you try the Purge option (not the most fun as it means nuking everything and redownloading).

Its the last item here:

https://forums.starcontrol.com/491043/star-control-origins-support-faq

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Sean Drohan
Stardock Customer Service Manager

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Here is my runlog.txt: https://drive.google.com/file/d/1i1pjCP25hGBRNPoXsKgbtO95uEmWrwCp/view?usp=sharing

A few seconds after launching a New Game, my screen goes black. All I can do is task manager out.

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sdrohan

Join Date 10/2012

+732

Quoting rsomazzi,

reply 17

Here is my runlog.txt: https://drive.google.com/file/d/1i1pjCP25hGBRNPoXsKgbtO95uEmWrwCp/view?usp=sharing

A few seconds after launching a New Game, my screen goes black. All I can do is task manager out.

Excellent, rsomazzi, thank you. I want you to do a verify of the game files:

If that fails, I want you to go to:

\Program Files (x86)\Steam\steamapps\common\Star Control - Origins\Assets\Models

Delete the folder: DanNath

Then do a verify again, then try to run the game. If it fails again, post another runlog for me.

Thanks for your patience here.

----------------
Sean Drohan
Stardock Customer Service Manager

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That did not work. Followed each step.

New runlog: https://drive.google.com/file/d/11C-dJraFBjHxsr044msiHvsE_FawzecB/view?usp=sharing

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The game is working now. I uninstalled it and reinstalled it in a completely new location, on a separate drive even (probably not necessary but what the hell...) I can start a new game and finally play.

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Perhaps I spoke to soon. Saving a match, changing the resolution to 4k, exiting, and restarting/ loading the save game from before (to apply changes) is causing a crash to desktop.

I'm disappointed to say the least. I shouldn't have to pay for games so buggy a first year software tester could catch issues like this on their first day.

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Frogboy

Join Date 03/2001

+2415

Quoting rsomazzi,

reply 20

The game is working now. I uninstalled it and reinstalled it in a completely new location, on a separate drive even (probably not necessary but what the hell...) I can start a new game and finally play.

Good to hear! Sorry it was so difficult to get it installed! Thanks for hanging in there!

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Quoting Frogboy,

reply 22

Quoting rsomazzi,

reply 20

The game is working now. I uninstalled it and reinstalled it in a completely new location, on a separate drive even (probably not necessary but what the hell...) I can start a new game and finally play.

Good to hear! Sorry it was so difficult to get it installed! Thanks for hanging in there!

Please read my new post. The game is NOT working. I made it further but am just running into more problems.

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Quoting rsomazzi,

reply 21

Perhaps I spoke to soon. Saving a match, changing the resolution to 4k, exiting, and restarting/ loading the save game from before (to apply changes) is causing a crash to desktop.

This same exact behavior happens to me as well, it has been like that from the beginning. Any click on the Save/Load button causes the game to crash to desktop.

I have tried all the steps mentioned in the FAQ like rsomazzi and nothing resolved the issue.

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Game crashes at every time on start of new game in menu....

Error_Tread.txt file in game folder "Star Control - Origins\Game\" indicates

Failed to read texture file: ../Assets/Models/####

the texture file varies from crash to crash...I've got about 30 files with varied texture read errors

found SDCR32.ini and created temp path ...Star Control - Origins\Game\Stardock\gameLauncher\ as it didnt exist.

now I only receive:

D:\BuildM_SCO_MainStage\Main_Stage\Cider\Remoting\Src\TcpServer.h Line: 96

An error occurred while attempting to determine the IP address of the TCP Server's socket for accepting connections: 126

For reference:

I've reinstalled on SSD and also move install folder to HDD and verified via steam twice, no effect on startup crash.

c:\Users\######\Documents\My Games\Star Control\ and other files was cleaned prior to install and files seems ok.

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