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LORD901
LORD901
Join Date 01/0001
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Game doesn`t work / want a refund

August 22, 2024 12:28:38 PM from Stardock ForumsStardock Forums

Hey there,

i try to enjoy your game, but i receive several crashes without any error message. After 10-25mins, the game crash to desktop. That doesn't work for me, sorry. Could u give me a refund, pls.

And yes, i already updated all my drivers, deactivate my antivirus program and so on... 

Nice to hear from u and wish u all the best

Sorry for my english

sins of a solar empire ii
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LORD901
sdrohan
Join Date 10/2012
+732 moderator
Reply #1 August 22, 2024 1:31:00 PM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

Have you tried disabling 'Variable Refresh Rate'

Sean Drohan
Stardock Product Lifecycle Manager

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LORD901
Sujeto-X523
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Reply #2 August 23, 2024 2:55:23 AM
from Sins of a Solar Empire II ForumsSins of a Solar Empire II Forums

I think if you like the game, there's no need to ask for a refund for a technical issue. The ideal would be to wait for an update that fixes the bugs, or wait for technical support to help you with the problem.

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LORD901
Patches O'Hoolihan6983
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Reply #3 August 24, 2024 12:11:47 AM
from Stardock ForumsStardock Forums

My game crashes after ~30 minutes as well. Will wait for bug fixes. Have turned off variable refresh.

i7, 3080ti, 32gb ram

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LORD901
LORD901
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Reply #4 August 25, 2024 4:59:50 AM
from Stardock ForumsStardock Forums

Hey, Thx.

I tried this but it doesn´t work for me.

I also try to set all my settings to the lowest. My random CTD appear like bevor. Every 10-25mins.

Is there a problem to recive a refund?

greetings

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LORD901
sdrohan
Join Date 10/2012
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Reply #5 August 26, 2024 10:43:51 AM
from Stardock ForumsStardock Forums

Can I get you both to try what is detailed here?

https://steamcommunity.com/app/1575940/discussions/5/7026264836514601336/?tscn=1724624475#c4427688336539742666

Sean Drohan
Stardock Product Lifecycle Manager

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LORD901
LORD901
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Reply #6 August 26, 2024 11:00:58 AM
from Stardock ForumsStardock Forums

I follow the instructions but it doesn´t work.

Could i please get a refund?

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LORD901
sdrohan
Join Date 10/2012
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Reply #7 August 26, 2024 11:56:09 AM
from Stardock ForumsStardock Forums

Quoting LORD901,
reply 6

I follow the instructions but it doesn´t work.

Could i please get a refund?

If you purchased on Steam, only they can refund the purchase.

Sean Drohan
Stardock Product Lifecycle Manager

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LORD901
LORD901
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Reply #8 August 26, 2024 2:11:33 PM
from Stardock ForumsStardock Forums

Steam told me, to speak with you about that.

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LORD901
BenMS
Join Date 05/2009
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Reply #9 August 26, 2024 3:06:07 PM
from Stardock Games ForumsStardock Games Forums

LORD901 - did Steam support say that? They only say that possibly if you're way past the 2 hour mark.

Also, can you maybe share DxDiag? See here for how to run and save DxDiag. For sharing the resulting DxDiag.txt file, you can use stuff like Google Drive, Proton Drive or even via OneDrive.

DxDiag has relative decent information on what exactly happened, and for those who have experience with it it's a somewhat decent way to tell what happened. It isn't the full set of data (that should be shared with Stardock's dev team via game's logging system) but for a quick reference it works.

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LORD901
Patches O'Hoolihan6983
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Reply #10 August 28, 2024 11:06:46 AM
from Stardock ForumsStardock Forums

I revalidated game files from the Steam menu and have not had a crash since then after a few hours of playing. Thank you for the link.

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LORD901
LORD901
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Reply #11 August 31, 2024 6:33:49 AM
from Stardock ForumsStardock Forums

After trying severel times to get a refund from steam i give up.

Yes i habe a bit more then 8h of gametime, i try my best to enjoy it but the CTD appear randomly.

No i have enough, steam doesn´t help me and the devs here can help me also.

I deinstall it and have to accept, that i wasted more than 40€

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LORD901
sdrohan
Join Date 10/2012
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Reply #12 September 2, 2024 11:53:04 AM
from Stardock ForumsStardock Forums

Quoting LORD901,
reply 11

After trying severel times to get a refund from steam i give up.

Yes i habe a bit more then 8h of gametime, i try my best to enjoy it but the CTD appear randomly.

No i have enough, steam doesn´t help me and the devs here can help me also.

I deinstall it and have to accept, that i wasted more than 40€

Please run this and follow the directions when complete, please.

https://cdn.stardock.us/support/uploads/Sins2Support.zip

Sean Drohan
Stardock Product Lifecycle Manager

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