WC doesn't recognize me as subscriber

not recognized as subscriber

from WinCustomize Forums
Paid for WC website subscription, but not recognized as subscriber. How long till WC sees me as a paid subscriber/user?

BTW, WC and Stardock kick azz!
7,236 views 32 replies
Reply #1 from WinCustomize Forums Top

Email
...someone there should be able to sort it out.
Reply #2 from WinCustomize Forums Top
WC still doesn't recognize me as a subscriber, and I have yet to hear back from the e-mail I sent? Any suggestions?
Sins of a Solar Empire: Rebellion
Reply #3 from WinCustomize Forums Top
Forgive me for asking, but did you recieve your e-mail with the WC Browser download links? Did you download the WC Browser? Did you enter the serial number from the e-mail? Finally, did you log in using your WC Browser?

I only ask because sometimes it's the obvious things that are forgotten.
Please don't think I'm being patronizing to you. I'm just trying to help.

PC
Reply #4 from WinCustomize Forums Top
Yea, I did all of that and even added my serial# in the proper spot on SD Central. I don't know what else to do.

Tati
Reply #5 from WinCustomize Forums Top

Hello Tatiana,

This account that you are using does not have any registrations associated with it.  You probably used a different account (email address) to purchase your subscription.  So in order to have this account (your Tatiana Stardock.net account) know about your other account (the one you made the purhcase with) and recognize your subscription you need to go to the following link to cross reference your two accounts: https://www.wincustomize.com/crossref.aspx

That should fix things up for you.

Reply #6 from WinCustomize Forums Top
I cross referenced my Stardock and WinCustomize accounts. That worked, but only put me at level 4 user status. As a paid customer of WinCustomize, I'm supposed to be a level 5 user for being a subscriber. How do I go about changing it to level 5, the user level I'm supposed to be?

Tati
Reply #7 from WinCustomize Forums Top
UserID: 2287698
Real Name: Daniel Huggs
Email: xxxxxxxxxxxx
Member Since: 11/20/2005 12:46:53 PM
Last Visited: 6/14/2006 5:51:43 AM
Access Class: Citizen (1)
User Level: Subscriber (5)
Reply #9 from WinCustomize Forums Top
Help!!! I'm not being recognized as a subscriber again whenever I try to download anything. What happened? 
Reply #10 from WinCustomize Forums Top
Tatiania = Daniel? I think you might have bigger worries.    
Reply #11 from WinCustomize Forums Top
Actually, Daniel is Danielle and Tatiania is my first name with Danielle being my middle name. But I shouldn't have to explain anything except I use a male name for playing mmo's cuz unfortunately us gals get no respect online  
Reply #12 from WinCustomize Forums Top
Tatiania, you should be recognized as a subscriber now.
Reply #13 from WinCustomize Forums Top
...you should also be recognized as a girl now too 
Reply #14 from WinCustomize Forums Top
Wait, I'm supposed to be user level 5 as I'm a paid subscriber. Scroll up and see post #7, look what Jafo wrote. How or why would my subscription reset like that, especially if the subscription is less than a month old?
Reply #15 from WinCustomize Forums Top
Tatiania, it had something to do with the cross referenced accounts that you have.  Things should be good now.  Let us know if you have a problem.
Reply #16 from WinCustomize Forums Top
Danielle and Tatiania is my first name with Danielle being my middle name


Both are lovely names and I will think no more or less of you based on tem. Please consider that my nick (and avatar background) are based on a brand of ugly pants and do not hold them against me.  
Reply #17 from WinCustomize Forums Top
How long is 1 year at Wincustomize.com? Do you have different time-countings? Smile...

I'm wondering, because suddently I'm not a subscriber any longer and my subscribtion was made in October, 2005.

Sorry, Tatiana to use your thread, but I thought it was kind of an equal matter. Hope you don't mind.
Reply #18 from WinCustomize Forums Top
I am also having the same problem. Purchased a subscription in Ocotber 2005 and while in only one screen I see that I am a subscriber, in most windows I am not a subscriber. This seemed to have just happened yesterday or the day before.
Reply #20 from WinCustomize Forums Top
Ok, we have identified that new Global Forums project is incorrectly resetting the customer status. We are currently trying to fix the problem.  Hopefully we will have a fix later today that will correct this problem.
Reply #22 from WinCustomize Forums Top
Now it says "Welcome Citizen Sd User"

:S
Reply #24 from WinCustomize Forums Top
I'm still not being recognized as a level 5 user, are there any updates on when my subscription status will be returned to normal?  
Any help/info would be greatly appreciated.

T.I.A.

Tati 
Reply #25 from WinCustomize Forums Top
Tati, We believe we have this fixed, but are going to keep an eye on it today.  Please let us know if you see your account status drop again.