Cant download the game! Just the bonus pack

Glad to see I'm not the only one having problems with this silliness. Whatever happened to just giving me the URL for the software and letting me download it like a normal human being?

If you find a way to get the software, please post it here.

Not a great introduction to StarDock, huh?



~SDC~

Could you give us some more information. Why can't you download the game? Do you get any errors?

Are you downloading the BonusPak through Stardock Central or are you downloading it through the website.

The main game is only available through Stardock Central. Visit this link for a quick start guide on using Stardock Central: http://www.galciv.com/sdgc/

Thanks T-Man - those directions helped - Im downloading now!

OK, I just spent 35 minutes running through *every* menu item in this silly program and eventually found the process by which one actually gets this thing to download something.

Take some notes: This is what StarDock *should* have included in the email that gave one their serial number:

1) Start up the StarDock Central program
2) Click on Tools and then and then "Register Products..."
3) Click on the "Dregin.net" tab (why? who knows..)
4) In the 'Application' drop down, select "Galatic Civilizations"
5) Enter you serial number into the "Serial" field
6) Click on "OK"
7) Back at the main StarDock screen, click on the 'Software' button
8) Click on the 'Dregin.net' tab
9) *Now* there will be an entry for Galactic Civilization that one can use to start the download (actually, there are apparently a bunch of entries)

So, to answer the earlier question, the problem was that the process by which on downloads the game is completely undocumented and entirely unlike how anyone else does electronic purchases (I've never seen a paradigm where one goes to a completely unrelated area [i.e. dregin.net] in order to register a product *before* one gets in order to have download links appear somewhere else).

If StarDock is going to insist on using this paradigm, you really have to include some instructions to people on how to get to the point of downloading things.

~SDC~

Eric - good idea.

I just wrote this up: http://www.galciv.com/sdgc/

Let me know what you think.

BTW, I just asked them to have that link sent to each person when they purchase GalCiv or Drengin.net

Sheesh this guy/this company is awesome.

~SDC~

my god stardock's customer support is incredible. my cynical side makes me think that eric works for stardock and wrote his post just to set it up so that brad could respond. 10 minute turn around time on a suggestion and implementation! that's gotta be some sort of record!

Or maybe *YOU* work for Stardock!

Or maybe *I* work for Stardock!

Or maybe *I* need to go to bed and quit waiting for the multimedia to download as my brain turns to mush!

~SDC~

If I want to download Galciv do I have to remove the beta ? I don't see the game appearing while I did enter my DN serial.
Also I didn't got an email yet with the option to have it send to me yet

~SDC~

You're definitely in the database. So it should be working.

But you definitely need to download RC1 and install that.

I'm a little confused though, you said you have the beta but it's not appearing? Which is it?

To answer your questionon the beta, yes, you'll want to remove the beta. Don't take any chances.

ok, I'll remove the beta 1st then.
It's working now
Didn't see the sticky topic on SDC about the rc1.

~SDC~