Worked on first install, now won't

Multilicty issue

I am a potential customer of Multiplicity, but have an issue.

When i first installed the program and used it beween my desktop and laptop, the program worked beautifuly. I was estaic and was about to purchase. Sadly, when i was disconnecting the laptop and unloaded (right click -unload- from the mulipl.exe icon in the sys tray), i can no longer get Multipl.exe to run. The service starts fine with no problem, but every time i try and run Multipl.exe nothing happens.

I have tried many things to get it back, killing every process running on the machine to make sure no conflicts, I have reinstalled the program serveral times.

Windows 2000 primary (amd x2 3800, ati card)
Laptop secondary is Windows XP.

Both primary and 2ndary are having this issue. Multiplicty version 1.1 from download.com

5,141 views 13 replies
Reply #1 Top
how long did it work?
Reply #2 Top

Till i unloaded the applicatino or rebooted.

<EDIT> Please do not attempt to circumvent trial limitations

Reply #3 Top
Time's up - it won't work
Reply #4 Top
I wasn't trying to circumvent any trial, i had recently downloaded it less than 24 hours before.

I am a software developer, and couldn't figure out why it wouldn't restart. Please fix the issue so others are not plagued by it.

I will be purchasing the software shortly, so the trial thing is a non issue, even though I have 14 days left on the trial. Please remove the thread once your development team has read all of the information needed. I was trying to help,not to harm.


Reply #5 Top
the timer starts when first installed - if you uninstall a day later then reinstall 12 days later - you got a day left
Reply #6 Top
I also experienced this problem. This was same day as initial install, after reboot. I traced the problem to a conflict with Ultramon. As a fellow programmer Adam, I wouldn't be surprised to find out that you also run Ultramon. Try unloading Ultramon, run Multiplicity, then run Ultramon. Works here. I'm sorry you got such crappy treatment from Bichur with regards to your issue. If you don't run Ultramon, look for anything else you are running that would likely hook into the video driver system. My first suspect was PC Anywhere host, but this didn't turn out to be the problem.
Reply #7 Top
I'm sorry you got such crappy treatment from Bichur with regards to your issue.


you're right, it's much better to offer suggestions months after the trial has run out

Reply #9 Top
oooh.... snappy
Reply #10 Top
rcobourn, enough please.  Thanks for identifying a potential conflict.

Bichur .  . trolls feeding trolls?  That's so wrong.  :
Reply #11 Top
Reply #12 Top
I am experiencing the same issue as everyone else here. I downloaded Multiplicity on Friday night, it worked great, and then on Saturday it stopped working. The process starts (in the task manager) and then stops.

Although I am running various video centric applications (SuperDVR - for surveillance cams, Windows XP Media Center, ULead Video Studio, Roxio, etc), I am not running any development, process monitoring, or hack software.

My trial is definitely NOT expired, at this point, and I am very unlikely to purchase this software if I am not able to be sure that it will cooperate with the other applications already installed -- and so far it doesn't seem that it will.

This is a great application and worked wonderfully until it quit.

Does anyone from Stardock actually monitor this forum and care whether the (potential) customers are having a good experience with their software?
Reply #13 Top
Does anyone from Stardock actually monitor this forum and care whether the (potential) customers are having a good experience with their software?


They do monitor when they can (even though it says 'Stardock Support', if you check the support page it tells you this is user helping user if/when we can) - they do have priorities given to them - they also get weekends off.

it wouldn't hurt to:

1) start a new post (while not bad to add to another with similar issues - sometimes the new gets missed due to the age of the original post - may assume a bot resurrected it as has happened before) list OS specs, graphic spec, drivers, etc., bump it when needed

2) also put in a Ticket and reference your post - check spam (should get an auto reply with instructions on how to follow up if you get no real reply {the follow instructions help get your follow up from becoming a new mail which would move you to the back of the line})