Game Purchased, download refused.

from GalCiv2 Forums
Finally broke and bought Dark Avatar today after waiting a while to see if the price would drop (couldn't make it to December though!). After my purchase, I had to install stardock central to download dark avatar, unfortionatly, this is where I hit a brick wall. I keep getting requests to validate my Gal Civ II Dread Lords, and having bought the game long ago enough to have also long since lost the keycode (the game doesn't require a CD after all), I cannot even begin installation of my expansion. Has anyone else run into this problem? I don't want to have to purchase GCII again just to install the expansion. Irritation levels = max.
4,235 views 8 replies
Reply #1 from GalCiv2 Forums Top
You do indeed need to have registered Dread Lords in order to download DA. If you lost the serial without ever having registered it, then it's not a very easy situation. You can try contacting [email protected], but there may not be a lot that can be done.
Reply #2 from GalCiv2 Forums Top
Sent in the validation code from my initial installation log (niftily saved in the GalCiv program file). Turns out, I did validate the game when I first purchased it, to get updates. However, it was under my old, and rather "Lothor the Destroyer" type email. In the past year and a half, I pretty much trashed that email for a professional (ie: hire me, I'm not a nerd!) email. The problem is, I created a new account when I installed Stardock Central in order to download and purchase Dark Avatar. My old account is still up, I logged in, and yay, GalCiv is validated, but no Dark Avatar. My new account however, has Dark Avatar (validated) on it.. but without the validation for Galactic Civilizations II. The message I got says to simply email them and they will switch my emails to fix things.

Apparently they don't do that anymore. Apparently, even though I can access both accounts and emails, my options are to buy one or the other a second time. The email I recieved from stardock support, while listed and signed as one of the tech support, is either a bot, or extremely oblivious. They ignored everything I brought up, and forwarded me to the faqs, saying if I have future problems, please email them again.

Account Status: Hold

Yippie. $30 = gone. Weekend = still there, but bereft of gal civ. Time = wasted.

Customer Service = Worthless.
Sins of a Solar Empire: Rebellion
Reply #3 from GalCiv2 Forums Top
Apparently they don't do that anymore. Apparently, even though I can access both accounts and emails, my options are to buy one or the other a second time. The email I recieved from stardock support, while listed and signed as one of the tech support, is either a bot, or extremely oblivious.
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That's odd. Are you sure you got the real response and aren't just going based on the automated response (issued immediately upon receipt of any support mail)?

There hasn't been any change in policy regarding account merges that I'm aware of. Click on my name at the top of my reply here and send me a private message with the old account's email address, and I'll see if I can get this sorted.
Reply #4 from GalCiv2 Forums Top
No problems have yet been fixed, but I thought I would apologize anyway for dogging the customer support employees. I'm irritated, true, but it sucks to have people bitch at you all day, so, sorry guys!

P.S. - This does not necessarily preclude further complaining, sorry guys! =P
Reply #5 from GalCiv2 Forums Top
I recieved both the automated response, and, a day later (this evening) the one from

Travis G
Stardock Corporation
Technical Advisor

That seemed awfully bottish =P ... In the fact that it completely ignored all that I had said in my original message. Thank you for your extremely quick response though, I hadn't even finished my apology post yet =P

PM will be sent forthwith!
Reply #6 from GalCiv2 Forums Top
Fire up SDC with your newer account and have a look, it should be sorted.
Reply #7 from GalCiv2 Forums Top
Thank you kryo! All is well, and my first free weekend in months shall be spent greasy faced in front of a computer monitor, yay! (hey.. at least its raining outside..).
I don't need to send anything else to support, right? Well, at any rate, thanks again.

The karmic magic of pre-apology!
Reply #8 from GalCiv2 Forums Top
I don't need to send anything else to support, right?
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Barring any other issues, there should be no need.