Serial problems

from Stardock Forums
and yet another problem with the serial code
i got galciv from a friend recently and (Before anyone askes) its a 100% legal. now i trie to download the updates. but it keeps telling me the serial is invalid. i have looked on the back of the case i got it wrong somehow. and i copy and pastede it directly from the registry. and it still won't work what do i do
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Reply #1 from Stardock Forums Top
Well, the problem is surely linked to the fact that the serial is linked with your friend e-mail. If it is the case, So you should send an e-amil to [email protected] in order that they remove the serial associated with your friend e-mail.