Email not containing serial numbers :(

April 14, 2003 9:15 AM from

Every email claiming to have the serial number I got snce last night when I purchased the game via online download didnt infact have it. I already emailed sales@stardock, I think they may not be at work yet but I want to play my game with tereformer ships and all!!

344 views 8 replies

Reply #1 April 14, 2003 10:37 AM from

Stardock Forums Top

BUMP

Reply #2 April 14, 2003 11:08 AM from

Stardock Forums Top

Don't worry to much about it, i've got the same problem! Seems that quite a few people are getting no serial numbers, so all we can do is email sales and hope they reply this century! :notsure:

Reply #3 April 14, 2003 11:12 AM from

Stardock Forums Top

Oh I figured its becuase they got more orders then they have serial numbers!!!!!

Reply #4 April 14, 2003 11:21 AM from

Stardock Forums Top

Same problem for me.

I think we'd all like to see an answer soon, please!

Mark

Reply #5 April 14, 2003 1:42 PM from

Stardock Forums Top

Well that worked - I just got an answer back from sales@stardock with a serial number.

Reply #6 April 14, 2003 1:45 PM from

Stardock Forums Top

I WANT MINE!!!

When did you send your email about it? I sent my email last night shortly after purchase

Reply #7 April 14, 2003 3:25 PM from

Stardock Forums Top

YEY got tired of waiting and requested another automatic email, this one had the number in it im updating and I'll be gone from the board playing most of the day now so no more trolling from me.

~SDC~

Reply #8 April 14, 2003 6:17 PM from

Stardock Forums Top

Astax is right. If you've already emailed [email protected] about your missing Serial Numbers, more than likely you can request another automatic email via the Support option at www.stardock.com, and this time your email WILL contain your Serial number.
I know mine did, though I never actually heard directly back from Stardock via email.

It would be nice if the support folks at Stardock actually replied promptly to all of their new customers that failed to receive their Serial Numbers. I'm sure we all downloaded GalCiv instead going to the store to purchase it so that we could play it right away. But instead we are left dangling because of a Serial Number glitch. Personally, I'm a bit disappointed. I sent them two emails and never heard back from them. I only had this Serial Number problem solved by reading these forums. Come on StarDock, get your act together. :notsure:

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