Poor Stardock Support

from Stardock Forums
Brad, Cari and team

I normally would not air problems on a forum and I am not going to go into details here. Suffice to say four days, nine emails and my countless offers for your support department to call me via 800 # and the problem still exists. In fact, the changes that someone made to my account yesterday has now made it WORSE.

I respectfully request that I be given an email address where i can send a description of my problem and my phone number. I would like to resolve this before the end of the day.

THANK YOU

Tony
374 views 5 replies
Reply #2 from Stardock Forums Top
I agree, I have owned the game for many months..... Now I seem to be the exception to the rule.

This isnt meant as a slam, i just want to talk to someone to resolve my problem

T
Galactic Civilizations III
Reply #4 from Stardock Forums Top

BTW, technically speaking, Strategy First is the one responsible for GalCiv support -- not Stardock.

The support we provide is not "official".

Reply #5 from Stardock Forums Top
To add on what Frogboy stated, generally when you have a game, you have two groups: the developer and the publisher. Most publisher agreements I ever heard of involve the publisher handling the well... publication, distribution, and tech support of the product. So in the case of Moo3, Quicksilver doesn't do the tech support, Atari would. Same thing with Nascar or others.

That said, I've got alot of feedback from Stardock people and its really a huge bonus. They try hard, and will help out if/when they can. Obviously they cant do the support all the time because they're busy buffing the game with all the features we're clammoring for.