I have been a stardock customer a long time and I have never been disappointed with any of Stardock's games. Stardock's customer service and commitment to their clients is what the industry standard should be. They would rather spend their time and money on polishing the game than on advertising and promoting it. I personally applaud this approach and wish more developers felt the same way about quality control. How many coaster games do you have in your library?
I've heard Brad state many times that their best advertisement is their customer base. That's understandable when you consider that the turn based gaming community is a small subset--word of mouth is often more efficient and less expensive. Add to that a constant stream of updates and modability and you have a winning formula. GalCiv 2 is a perfect example of this policy being reality and was arguably not just the best 4x space game, but one of the best games ever made period. Its certainly on my short list, right up there with XCOM, Civilization, Railroad Tycoon, Doom, Ultima, Diablo, MOO, MOM, etc.
I have had problems with other games sold on impulse, but even with these problems, Stardock works with me to resolve them even though the game wasn't theirs. Dragon Age and all its release problems are a fine example of this. I can rest assured that my money is well spend and have never been sorry for it.
Rest assurred, Elemental will be a great game.