Stardock fails to send out paid for goods

from Elemental Forums

Is anyone else still missing the Limited Edition copy that they pre ordered and pre paid for? I can not get a response from their sales or support emails. Can anyone please help?

2,610 views 6 replies
Reply #1 from Elemental Forums Top

When did you contact sales?

 

Reply #2 from Elemental Forums Top

When did you place the order?  Please post your ticket ID so that we can track it down faster.

Sins of a Solar Empire: Rebellion
Reply #3 from Elemental Forums Top

I have the same problem. i upgraded my early preorder to the limited edition.

  Your order number is:         1658059                         Your order was submitted on:         6/27/2010 5:00:34 AM (GMT-5)

Reply #4 from Elemental Forums Top

I am having the same issue. 

Order Date:  Friday, March 05, 2010 
Order #:  1526002 

That said I did contact customer support reguarding the order back on August 27th or so. All i was told is that they dont have tracking numbers to provide. Oh yes and If i dont get it within 3 weeks to check the local post office.  The responce leaves me more than a bit worried that if it does not come in the next week, I will not receive it, have no way of tracing it, and no way of proving I did not receive it :'(

Reply #5 from Elemental Forums Top

We have replaced some lost shipments already, so if you do believe that to have happened, you'll want to contact sales about it at that point.

Reply #6 from Elemental Forums Top

I have not recieved mine yet either and i submitted a ticket but no response yet even though its been 3 working days Ticket ID: JSQ-189756.

 

\any help you can give with chasing a response up would be appreciated