Stardock Forums
As topic title says, there is no live chat, no mail contact only tickets that seem to be ignored by support staff. Its just funny that i need to wait a WEEK FOR A SERIAL NUMBER. Come on i paid for something that i can't use because im ignored.
I understand your ticket has been replied to now.
Multiple replies to the ticket put it to the back of the queue which may be why you had such a long wait.
Hyades send an email to [email protected] . Demanding won't get you anywhere. Putting more info here just might. A lot of us are willing to help if you'll give us more info to work with.
Like, serial number for what?
Do you have Impulse installed?
Did you use the same info as you used for Impulse to order the app/game?
Impulse should contain the serial number you need. Log in on Impulse with the name/email you ordered under, and the game/app should be there. There is a button at top right, looks like a question mark, click it, click register a product. The serial should be there.
Help us, we'll help you.
@RedneckDude
I provided all info in other topic i made (a bit lower) and also in every ticket,this thread here was my last resort and i knew there is no need to repeat everything again.
@Neil Banfield
Thank you for quick response,i received serials on mail and gonna test them as soon as server of the game goes up. And forgive me for this harsh thread but i had no other choice and my patience gone out.
Btw i realize that i need to wait 2 days for reply but i never thought that i will need to wait another 2 days after first response from Stardock staff (i was expecting that i will receive my key in a matter of minutes when they finally replied but it didnt happen so i started to send more tickets after few days).
Actually, since I, and I'm sure, some others, didn't see the other thread, it would have been prudent to include all info here as well, or just not to have written multiple threads.
Sometimes, you can get help from non-support members of this community. But we need the info in order to help you. Multiple threads are usually not necessary, and are sometimes frowned upon, but if you're gonna do it, please give all the pertinent info on all threads. Or at least link to the other thread.
As an aside, there is live chat at irc.stardock.com
http://mibbit.com/?channel=%23stardock&server=irc.stardock.com
Your other post was replied to by support and you received a reply by email to your ticket. - https://forums.wincustomize.com/397348
You were not being 'ignored'.
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