Game keeps crashing

from GalCiv2 Forums

Hello, I used to play Galactic Civilizations 2 when it came out a few years ago. I recently bought the Ultimate edition and I have had nothing but problems with it. I managed to solve the problem where the screen was black and then the game crashes only to have the game constantly crash when I try to click New Game. Sometimes I get as far as selecting what race I want to play, other times it just crashes after I click the button.

 

Here is my error report:

 

Debug Message:  Version v2.03 Twilight of the Arnor last updated on: Thu Jul 23 11:47:38 2009
Debug Message:  Checking DX Version.
Debug Message:  *********DXDiag info follows.*********
System Info
Time: 10/12/2011, 16:00:29
DirectX Version: DirectX 11
Machine Name: OWNER-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Languages: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer Inc.        
System Model: K60IJ               
BIOS: Default System BIOS
Processor: Pentium(R) Dual-Core CPU       T4400  @ 2.20GHz (2 CPUs), ~2.2GHz
Physical Memory: 4096MB RAM
Page File: 2062MB used, 6057MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip Type: Mobile Intel(R) 4 Series Express Chipset Family
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_18621043&REV_09
Display Memory: 1695 MB
Current Display Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution: 
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver Version: 8.15.0010.2202
Driver Date: 8/25/2010 20:36:02
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: Speakers (VIA High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_10431111&REV_1000
Manufacturer ID: 1
Product ID: 100
Driver Name: viahduaa.sys
Provider: VIA Technologies, Inc.
Driver Version: 6.00.0001.7333
Driver Date: 7/9/2009 04:11:31
Type: WDM
Other Drivers: 
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Could not query reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL value named Language
Debug Message:  Preparing to change display settings.
Debug Message:  Using hardware vertex processing
Debug Message:  Multisample Type chosen in prefs not supported. Disabling multisampling.
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message:  Attempting to create D3DDevice at resolution 1044 x 768, Windowed: 1, Multisample: 0
Debug Message:  Game Resolution: 1044 x 768
Debug Message:  Running in windowed mode.
Debug Message:  HAL (hw vp): Mobile Intel(R) 4 Series Express Chipset Family
Debug Message:  D3DPRESENT_INTERVAL_IMMEDIATE
Debug Message:  Refresh rate: 0
Debug Message:  Bit Depth: 32 bit.
Debug Message:  *********Checking D3DDevice Caps***********************
Debug Message:  A full-color cursor is supported in hardware at high resolution modes.
Debug Message:  Border size reported as 6 by 28
Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message:  Now windowed.
Debug Message:  Shell initialization complete
Debug Message:  GalCiv2 is activated.
Debug Message:  ***** Initializing Game *****
Debug Message:  Timer Frequency is 0 20b381
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message:  Initializing sound card.
Debug Message:  initailizing bink
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar\Movies\techs\*.bik
Debug Message:  No files found matching mask Movies\techs\*.bik
Debug Message:  No files found matching mask Gfx\Tutorials\*.bik
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message:  Create setup screens.
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Set mouse.
Debug Message:  Set update timer.
Debug Message:  No files found matching mask ./Data/*.xml
Debug Message:  Clear data definitions.
Debug Message:  Killing ship styles:
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate./Data/English/\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar\Gfx\Planets\C0*.png
Debug Message:  No files found matching mask Gfx\Planets\C0*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\./Data/ShipTemplates/\*.shipcfg
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message:  No files found matching mask C:\Users\OWner\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message:  Reading Star Names
Debug Message:  Reading Star Names... Done
Debug Message:  No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message:  GalaxyWnd: Cannot find OBJID Scenaro_MoreDetails_FText
Debug Message:  GalaxyWnd: Cannot find OBJID Scenaro_Details_FormattedText
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message:  No files found matching mask ./Data/English/Scenarios/*.GC2Scenario
Debug Message:  No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message:  CustomPersonalityWnd: Cannot find OBJID Personality_Special_Title
Debug Message:  CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Spinner_Back
Debug Message:  CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Title
Debug Message:  Creating Galaxy
Debug Message:  Killing threads.
Debug Message:  Kiling civs.

 

4,551 views 5 replies
Reply #1 from GalCiv2 Forums Top

If the game is crashing midway through the galaxy setup screens, something might have been corrupted. If the problem continues after a reinstall, please contact [email protected].

Reply #2 from GalCiv2 Forums Top

I've done three reinstalls and tried different things each time, and it's not working. I tried to contact Stardock but all I got was an automatic reply and my ticket is still open.

The Political Machine 2024
Reply #3 from GalCiv2 Forums Top

Current Display Mode: 1366 x 768...
End of quote

Debug Message: Game Resolution: 1044 x 768
End of quote

  These being different [EDIT: can sometimes cause] causes crashing (also in other PC games similarly with display changes).  You can set your display to 1044x768 before you start GalCivII,  or set the game's display to 1366x768 before you start a new game.  I've seen in another post that changing a GalCivII ini/settings file fixes the problem.

Reply #4 from GalCiv2 Forums Top

The resolution shouldn't be an issue since he's using windowed mode.

I tried to contact Stardock but all I got was an automatic reply and my ticket is still open.
End of quote

When did you do so? Support typically addresses tickets within two business days, but times can vary if ticket volume is high.

 

Reply #5 from GalCiv2 Forums Top

I've tried changing the resolution and I've tried windowed mode and unfortunately it still will not run. :/ 

 

I sent my request in just after midnight on the 12th, so I didn't hear anything on the 12th or 13th. I'm hoping to hear back soon however.