Registry error in XP during install

from Stardock Forums

Just tried installing the download and got:

"Could not create key :HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress Verify that you have sufficient access to that key"

Running XP Pro SP3, disabled my AV SW, logged on under local admin account

 

Thanks

 

fences
4,548 views 5 replies
Reply #1 from WinCustomize Forums Top

I won't know the answer, but to save you some time it would be helpful to specify 32-bit or 64-bit on the XP Pro.

 

Elemental: Reforged
Reply #3 from WinCustomize Forums Top

It doesn't look like you're having any luck here.  Might be best to start up a ticket with Stardock Support:
https://esupport.stardock.com/index.php?_m=tickets&_a=submit

Or if you prefer you can send them an email:
[email protected]

A few notes on the process:

Within a couple of hours after contacting them you should receive an automatic receipt confirmation email.  If it goes into your spam folder set the filter to allow the sender.

The tickets are set up to close automatically every few days.  When that happens you will receive an automatic notification saying essentially "Due to lack of communication the ticket has been closed. ... To reopen the ticket reply to this email."  This is nothing to be concerned about, just reply to the email and the ticket will be re-opened.  You may or may not go through that loop more than once.

Do not send them emails during the interim unless you are replying to one of theirs or you need to send them additional information.  Every time you send them an email otherwise it puts you back to the end of the queue, much like hanging up and re-dialing a phone customer service line.

Reply #5 from Stardock Forums Top

Is this the Pro or Free version of Fences?  Is this on a work machine that may have some kind of local policy?