Question regarding the preorder/ money transfer

from Sins Forums

So i preordered the beta last wednesday and got succesfully into beta. I have a question though, as the title says, regarding these digital purchases...how long will it take, until this particular purchase appears in my internet banking in the turnovers bracket? For the Apple store purchases, it takes about day.

The other thing, when i was preordering it, i had certain amount of money on my account....now the available balance is one hundred euros less... i bought some music from iTunes that day as well for about 40 euros - these purchases already figure between my Turnovers. Rebellion should have been about 28 euros, that means 68 euros together.... any explanation where did the spare 32 euros go?

2,689 views 4 replies
Reply #1 from Sins Forums Top

I was charged correctly for my purchase (in U.S. Dollars).

 

Try sending an e-mail to [email protected]

 

They are usually fairly responsive within their weekly business hours. Let us know here if this gets resolved that way we can point others to the same solution if they have the same problem.

Reply #2 from Sins Forums Top

Quoting boshimi336, reply 1
Try sending an e-mail to [email protected]
End of boshimi336's quote

Better contact your bank first, to know where have go these 32 euro extra... it can be unrelated to Stardock...

Elemental: Reforged
Reply #3 from Sins Forums Top

Yeah, thanks for suggestion. I am waiting for the purchase to appear in that turnovers bracket, to see, how much was i charged in EUROS in the first place....the preorder screen said about 27 or 28, but then the receipt is again in US dollars...  now i could live with the fact if those 40 dollars would translate straight into 40 euros, i would buy the game anyway, but even then 40 + 40 is 80, not 100, so it still does not explain the whole thing. 

 

EDIT: Reading Thoumsins post, yeah, i will do that. Just to be clear, I am not blaming StarDock in any way, i am just fairly inexperienced with this internet banking stuff, so i wanted to ask, whether i am not missing something. And being paranoid, i am more concerned about the overall safety of my bank account, than losing 32 euros. 

Reply #4 from Sins Forums Top

That seems like a lot, but when I used in credit card in Canada a couple years ago, the foreign currency fee was insane.