Sins of a Solar Empire - Diplomacy

from Stardock Forums

I haven't played my games in some time, maybe since late last year or beginning this year.  I downloaded my titles and registered 2 of the Sins titles without problem, but when I try to register Diplomacy, I get an error the key is registered to another account.  I tried 2 other accounts that I use to purchase games, but nothing.  I've opened a ticket already - TRM-684-99109.  Can someone please assist me to fix this issue on my account.    

 

2,915 views 3 replies
Reply #1 from Stardock Forums Top

So, 1 week later and 2 emails to support, and I am still waiting for someone to help me resolve my game issue.  Is there a huge back log or something?  I purchased a product I cant play and it is very annoying as I'm sure it would take maybe a minute to fix.

 

 


I haven't played my games in some time, maybe since late last year or beginning this year.  I downloaded my titles and registered 2 of the Sins titles without problem, but when I try to register Diplomacy, I get an error the key is registered to another account.  I tried 2 other accounts that I use to purchase games, but nothing.  I've opened a ticket already - TRM-684-99109.  Can someone please assist me to fix this issue on my account.    

 

End of quote

Reply #2 from WinCustomize Forums Top

Quoting ciisco, reply 1
So, 1 week later and 2 emails to support,
End of ciisco's quote

A second email resets the queue....to the back of the line.

It's a method to prevent response repetition.

Don't send a further query/email until you receive a response...;)

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Thanks for the heads up.

 

Waiting several days just to get support for something I purchased is ridiculous.