Wait did you become a founder without even watching the trailer?
I sure did ...... I trust Stardock 1000%.
Have there been issues in the past, yeh for sure, so whats new in the Computer world.
The big difference with Stardock is I know 1000% that if a Game Dog appears, Brad will move heaven and earth to fix it, and we'll get a "Thank You" for sticking with them. We will not get an Elastoplast fix, followed by a pricey expansion Pack to fix what they should have done in the first place aka the initial team on Civilization V who managed in one flew swoop to destroy a Games House 20 year reputation through Corporate financial meddling (they are starting to get over that - but, wow, the long damage to the reputation of an Industry Icon has been immense)
Don't mistake the actions of Corporate driven Companies, as the actions of Stardock. The latter is privately owned, and Brad takes great care of his Customers. If things go wrong, he'll say so up front, and move the Heavens to fix it at no charge to us - as he has already proven. I don't expect perfection in all circumstances, that's just silly, and its easy to bitch self-righteously, the latter takes zero effort, and has zero effect.
It takes a Lot to be up front about a screw-up, then do something about it at no cost to the Customer, as Brad has amply proven he will do. That's why I ordered sight unseen, and will always do so with Stardocks Games.
Customer Service is a two way street. They keep the Faith with us, and we keep the Faith with them through the hard times - its the way decent games get built. Fireaxis have just relearnt that one the hard way