double click on planet > crash

When I double click on planet at the start of a game it tries to load the planet screen... then crashes every time.

5,169 views 5 replies
Reply #1 Top

You may find some help in the Support FAQ . Having information about your system may help the others of us to make some guesses as to what may be causing your problem. Follow the instructions on running DxDiag and save the data to a file. Then drop the data into a place like "DropBox" or some other similar place and post a link to it here,

Reply #3 Top

Well it was fixed... for 1 play. After loading I have the same issue again. Same with new games.

Reply #4 Top

Moved to support forum.

 

Reply #5 Top

Thanks for posting your issue. Would you kindly, submit a ticket via our support system so that I can better assist you with your issue. After following the link, run the support tool, describe the issue you are having and then send us the zip file to greatly speed up the process!


Link to forums for explanation:

https://forums.galciv3.com/452855/page/1/


Link to support tool:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe