Form response to tickets

February 9, 2015 2:59 PM from

Hi Stardock support,

When you send me a form reply to my ticket that has nothing to do with the issues I reported and then close my ticket because I didn't respond to your irrelevant form response, it looks like you don't care and aren't actually reading the tickets. Now, I have had very good experiences with Stardock so far, so I'm assuming this isn't the case, but be aware that you are sending the beta testers that actually care enough to submit tickets a very poor message.

support

3,413 views 2 replies

Reply #1 February 11, 2015 3:10 PM from

GalCiv3 Forums Top

We've responded to the ticket placed and hopefully now you can see why we requested the information from you and thus placed the bug report with the developers afterward.

We appreciate the feedback!

Reply #2 February 11, 2015 10:38 PM from

GalCiv3 Forums Top

Thanks, got follow up support that was great. The problem for me was that the request for the file was at the end of a long list of instructinos for updating drivers, changing settings, and other things that clearly had nothing to do with my ticket. This made it seem like an automatic response that was made without looking at the ticket. Like I said, I trust that you are doing a great job, I just wanted to let you know how it looks from this end.

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!