Home | Recent Posts New Topic
Paralogos
Paralogos
Join Date 05/2015
0

Am I the Only One with Constant Crashing?

May 27, 2015 4:20:22 AM from Stardock ForumsStardock Forums

I have a game I started on v1.0 (because it wasn't stable loading my v0.96 saves).  1.0 would lock up occasionally, but v1.01 locks up constantly. Twice now, it crashed before running even long enough to generate an auto-save. Symptoms are usually the whole UI freezing, though this evening I had the novelty of the mouse still moving around. I don't see many others complaining about experiences anywhere near this bad. Is it really only my system?  Win7, Haswell, native wimpy-but-adequate GPU.

Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
econundrum1
Join Date 04/2007
+36
Reply #1 May 27, 2015 5:01:05 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

No for me the last beta was pretty stable crashing only after 4 or 5 hours of continual play, 1.0 locked up once on me but never crashed, and I can honestly say 1.01 has never crashed on me. Are you playing single or multiplayer and if the former are you on sandbox or campaign.

I generally play on single player sandbox. Do you only get crashes with your old save game or when starting a new game?

I have Windows 7, a GTX295 graphics, 6Gb Ram card and an old quad core processor.

Have you raised a support ticket? Some of these crashes can be pretty system specific and opening a support ticket attaching crash bumps, etc might help Stardock to find your issue.

 

Also you could try validating your local files through steam, as it could be you have a corrupt file that it needs to replace.

 

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
eviator
Join Date 08/2014
+62
Reply #2 May 27, 2015 5:31:41 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I have not had a crash in 1.0. Sorry, I empathize with how frustrating that can be.

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
econundrum1
Join Date 04/2007
+36
Reply #3 May 27, 2015 6:00:51 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

And don't get me wrong I also feel for you, I've had these sort of issues with other games, hence my suggestions on how you might get to the bottom of it. Do you know how to validate the local files through Steam? I actually did get crashes like this with XCOM: Enemy Within after a patch once and it turned out to be a corrupt file that Steam found and replaced when I did Validate Local Files so it's worth checking out.

 

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
Paralogos
Join Date 05/2015
0
Reply #4 May 27, 2015 11:55:19 PM
from Stardock ForumsStardock Forums

Quoting econundrum1,
reply 3

I actually did get crashes like this with XCOM: Enemy Within after a patch once and it turned out to be a corrupt file that Steam found and replaced when I did Validate Local Files so it's worth checking out.

Thanks, guys. I ran the validate (took me a while to find the tab with the option), and it reported and repaired two invalid files.  We'll see how it plays now.

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
Frogboy
Join Date 03/2001
+2423 sdemperor
Reply #5 May 28, 2015 12:47:43 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Make sure you try 1.02 also. Lots of good stuff.

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
Paralogos
Join Date 05/2015
0
Reply #6 May 28, 2015 2:30:46 AM
from Stardock ForumsStardock Forums

Quoting Paralogos,
reply 4

Thanks, guys. I ran the validate (took me a while to find the tab with the option), and it reported and repaired two invalid files.  We'll see how it plays now.

Sigh.  Didn't stop it from wedging, though. (   Anyway, thanks, guys.  I hadn't seen that there was a bug reporting page around here or I wouldn't have troubled y'all.

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
sargothwise
Join Date 04/2013
+1
Reply #7 May 28, 2015 12:36:16 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I am also occasionally getting crashes, it helps to set the option to make an autosave every turn. If it crashes I just restart, with my SSD the game starts up quite fast.

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
Island Dog
Join Date 06/2003
+1051 sdemployee
Reply #8 May 28, 2015 12:38:50 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

If you still have crashes after the 1.02 update, please see the troubleshooting guide on how to submit a ticket so we can look into it.

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting 

 

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
Bamdorf
Join Date 03/2008
+47
Reply #9 May 28, 2015 1:43:34 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

I have had one CTD with 1.02 playing a game started in 1.0.    I had autosave at 5 turns so I wasn't close to the "crash" spot.   However, I sent in the troubleshooting data as it seems, particularly on an opt-in, that you guys  want the dump and support files regardless.  Obviously a save game just before a repeatable crash is easier to work with, but cannot always be provided.

I restarted with fresh game with 1.02 and no problems so far.

 

 

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
Dracul_JOSHI
Join Date 05/2015
+3
Reply #10 May 28, 2015 2:00:28 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

The game keeps crashing during loading a game-save when I am already playing a game, but otherwise 1.0 is stable for me.

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
androshalforc
Join Date 03/2007
+62
Reply #11 May 28, 2015 3:26:32 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

@paralogos 

are you able to alt-tab out of gc3 when it crashes or do you have to reboot the system?

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
James009D
Join Date 01/2005
+67
Reply #12 May 28, 2015 3:40:45 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

When first released my game had some terrible crashes, I don't think I could even make it twenty minutes before a crash. These crashes required a computer restart everytime too because I couldn't get task-manager up, really sucked. Then I reduced my resolution a little, ran in windowed fullscreen, disabled V-sync, and turned down the 4x AA.

Also, make sure your video drivers are updated.

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
a0152570
Join Date 06/2014
+49
Reply #13 May 28, 2015 4:09:12 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting Island Dog,
reply 8

If you still have crashes after the 1.02 update, please see the troubleshooting guide on how to submit a ticket so we can look into it.

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting 

 

 

Still crashing in 1.02, now instead of a lock up i get a PGM stoped responding and close

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
Paralogos
Join Date 05/2015
0
Reply #14 May 29, 2015 11:43:47 AM
from Stardock ForumsStardock Forums

Quoting Paralogos,
reply 6

Thanks, guys. I ran the validate (took me a while to find the tab with the option), and it reported and repaired two invalid files.  We'll see how it plays now...

Sigh.  Didn't stop it from wedging, though. (   Anyway, thanks, guys.  I hadn't seen that there was a bug reporting page around here or I wouldn't have troubled y'all.

So, how does the repair of invalid files actually work?  After they were detected and the Steam program told me they would be repaired, I launched GalCiv, then quit (without loading a game - should this matter?).  I re-rand the check, and the files were still flagged as invalid. When do they get "repaired".  I've enabled and loaded the v1.02 patch, will try again this weekend, and will report as per Island Dog's post.

FWIW, in my case, I never lose control of the whole machine.  The "three finger salute" gets me to where I can open the Task Manager and kill the game, which *is* running, chewing up CPU cycles in what I assume is some kind of deadlock.

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
econundrum1
Join Date 04/2007
+36
Reply #15 May 29, 2015 11:52:40 AM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

What should happen is after it finishes scanning, it the requires any corrupted files straight away by downloading them. Maybe you need to do a disk-check if it's saying the files are corrupted again. Have you manually edited any of the local files in the past, and do you have any mods?

 

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
Paralogos
Join Date 05/2015
0
Reply #16 May 29, 2015 10:36:05 PM
from Stardock ForumsStardock Forums

Quoting econundrum1,
reply 15

What should happen is after it finishes scanning, it the requires any corrupted files straight away by downloading them. Maybe you need to do a disk-check if it's saying the files are corrupted again. Have you manually edited any of the local files in the past, and do you have any mods?

No mods.  No manual edits. It's a raid drive, so I don't expect there to be issues with media corruption.  I've never done a de-install/re-install from Steam.  Is there a procedure?

Reason for Karma (Optional)
Successfully updated karma reason!
Paralogos
a0152570
Join Date 06/2014
+49
Reply #17 May 29, 2015 10:41:42 PM
from Galactic Civilizations III ForumsGalactic Civilizations III Forums

Quoting Paralogos,
reply 16

I've never done a de-install/re-install from Steam. Is there a procedure?

 

YES se>

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/496/161/general-galactic-civilizations-iii-troubleshooting

-Refreshing your entire GalCiv3 Installation

 

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v        Server Load Time:   Page Render Time: