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Richy_Young
Richy_Young
Join Date 12/2011
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Dx12 Version wont start

August 20, 2015 7:16:25 PM from Ashes of the Singularity ForumsAshes of the Singularity Forums

Any ideas, dx11 works fine but dx12 wont im running win 10 and the latest drivers.  the first time i ran it AVG anti virus said there was an issue with the dx12 exe ii added it to the exceptions list but it now just does a little thinking egg timer for a split second then does nothing.  tried disabling avg and that does nothing.  tried deleting the settings ini.

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Richy_Young
KevinSorbo
Join Date 12/2011
+2
Reply #1 August 20, 2015 7:43:59 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

yeah there has been a few of us having that issue..lets see what the devs say.

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Richy_Young
FermionAce
Join Date 02/2007
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Reply #2 August 20, 2015 9:20:30 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Mine runs the DX11 version, but the DX12 version shows the "Initializing..." screen and then just exits. I'm running the latest release nvidia drivers on a GTX 980M. I'm happy to provide log files or whatever.

 

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Richy_Young
Grakatis
Join Date 08/2015
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Reply #3 August 21, 2015 3:37:40 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Ye same here on a GTX 980 Ti 

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Richy_Young
Grakatis
Join Date 08/2015
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Reply #4 August 21, 2015 5:21:41 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

I ve fix my DX12 problem I ve just installed the Intel HD graphic driver for win10 and it worked for me somehow

 

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Richy_Young
Richy_Young
Join Date 12/2011
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Reply #5 August 21, 2015 5:47:46 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

What made you think to install that ?

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Richy_Young
Grakatis
Join Date 08/2015
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Reply #6 August 21, 2015 5:55:12 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

https://forums.ashesofthesingularity.com/467500/page/1/

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Richy_Young
Gatokatcha
Join Date 08/2015
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Reply #7 August 21, 2015 7:31:29 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

I've just done that but still not working here

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Richy_Young
Grakatis
Join Date 08/2015
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Reply #8 August 21, 2015 7:33:33 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Hm I ve have not done anything else expect reinstalling my msi afterburner to check the gpu and cpu load

and ofc installed the intel driver stuff

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Richy_Young
Gatokatcha
Join Date 08/2015
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Reply #9 August 21, 2015 9:04:59 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

I went to the intel page mentioned in the troubleshooting post you mentioned and run the intel update utility. The install of the win 10 driver went well anyway I should have done this. But in the case it didn't fix the problem.

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Richy_Young
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #10 August 21, 2015 11:41:15 AM
from Stardock ForumsStardock Forums

If your PC meets the specifications listed here:

https://forums.ashesofthesingularity.com/470503/page/1/ 

And you are experiencing crashing/launching/loading issues, download and run this tool:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe 

Follow the link below and attach the .zip file created by the tool along with a detailed description of the issue and, if possible, how to reproduce it:

https://esupport.stardock.com/index.php?/default_import/Tickets/Submit/RenderForm/81 

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Richy_Young
Gatokatcha
Join Date 08/2015
+2
Reply #11 August 21, 2015 6:55:19 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

i got an answer from helpdesk. it turns out the intel hd graphic adapter is in the saddle. I'd try to unistall all nvidia programs and drivers and manually download the latest driver and done a clean install. i've also updated the intel driver from device manager. but it remains the system graphic adapter.

Any idea how i can force back the graphic card back?

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Richy_Young
Frogboy
Join Date 03/2001
+2394 sdemperor
Reply #12 August 21, 2015 7:12:14 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

We're looking into it.  You've provided outstanding info though. Thank you!

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Richy_Young
RyanSweeney987
Join Date 12/2011
+1
Reply #13 August 22, 2015 2:34:14 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Had the same issue with the DX12 version of the game getting stuck on initializing (DX11 had no issues at all in this regard) and going no-where, changed the compatibility settings so it runs as admin. Seems to run fine now thus far.

I've had various issues regarding Win10 and games that have been fixed by running them as admin.

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Richy_Young
Gatokatcha
Join Date 08/2015
+2
Reply #14 August 22, 2015 3:20:44 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

That have done it thanks Bogieman. I'm still confuse why it's intel graphic that shows up as my graphic adapter

 

edit: What works also, right click the .exe and hand pick the graphic card to run the game.

edit again: Doing both is the better I had a crash when I hit start game without running in administrator mode.

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Richy_Young
jetsnguns
Join Date 02/2008
+2
Reply #15 August 23, 2015 11:27:29 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

I have 2 systems where i can play AOTS and i've noticed this :

The slowest one, has a 560TI card with only 1gig of DRAM, and can run DX11 version with no problem, while as far as i could read, 2gigs of DRAM is the minimum required.

On this system, DX12 version won't start.

 

I have to install Win 10 for the second system which has GTX770 with 4 gigs of DRAM and check if DX12 version works.

That was just too mention that even on a system without minimum requirements, DX11 version will run, which may not imply DX12 version will.

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Richy_Young
jetsnguns
Join Date 02/2008
+2
Reply #16 August 23, 2015 7:38:25 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Ok installed Win 10 on my core i7 / 32gigs / gtx 770 4g and ran DX12 benchmark with no problem.

It's true that i observer few différences between DX11 & DX12 but DX12 is better by a few FPS compared to DX11.

 

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Richy_Young
Moriphex
Join Date 08/2015
0
Reply #17 August 24, 2015 2:30:48 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Just thought I should add:

 

Got a GTX 980 ti and a Intel Xeon E3-1276 v3 in my system, and a SSD which the game resides on.

 

My game crashes when attempting to start a single player match (W10 /w DX12), if there are any other team color variation than blue and red. Which basically means, can't play any other game than 1v1.

 

Everything works fine with DX11, except if I save the game, which results in me gaining unlimited resources as well as being able to insta finnish production (both buildings and units alike).

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Richy_Young
Gatokatcha
Join Date 08/2015
+2
Reply #18 September 1, 2015 5:19:14 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

The latest driver 355.82 brings a huge improvement.

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Richy_Young
Richy_Young
Join Date 12/2011
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Reply #19 September 1, 2015 10:08:42 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

I fixed my issue FYI by either a combo of the latest patch and or setting the actual dx12 exe in the steam folder to boot as administrator always 

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Richy_Young
Richy_Young
Join Date 12/2011
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Reply #20 September 1, 2015 10:10:29 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Just for the record my graphics card is a gtx 580 1.5 gb ram and it runs fine in dx12.  So the minimum requirements arnt absolute.

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Richy_Young
dantasticrevolution
Join Date 07/2012
0
Reply #21 September 1, 2015 11:51:32 PM
from Stardock ForumsStardock Forums

GTX 980 here. I get through the menus fine in DX12 but when I try to actually play a game it crashes hardcore - like, where my screen flickers off, my Nvidia software gives me popups that the graphics driver has crashed, and I have to pull up task manager and force close the program even though it doesn't show in my menu.

It runs like a dream on crazy in DX11 though. 

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Richy_Young
Davidcaven79
Join Date 08/2015
0
Reply #22 September 23, 2015 12:51:53 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Just thought I'd chime in here and say I'm also not getting the DX12 version to run, I just get the title screen come up and it saying "Initializing" followed by my desktop. This only started after the 16th of September update, a shame as I only purchased the game a few days before this and it loaded up fine then.

Anybody have any ideas?  

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Richy_Young
NatsWright
Join Date 04/2008
+5
Reply #23 September 25, 2015 8:14:24 AM
from Stardock ForumsStardock Forums

Same issue for me, on my laptop. Has 12Gb Ram, 2gb GTX860m and the game loads to the start screen, then exits with no error to the desktop. The DX11 version of the game is ok...

Any updates for a fix yet?

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Richy_Young
NatsWright
Join Date 04/2008
+5
Reply #24 September 25, 2015 8:44:10 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Managed to get the launcher working by opening the executable directly from the steamapps folder, but still runs in DX11 mode?

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Richy_Young
Island Dog
Join Date 06/2003
+1046 sdemployee
Reply #25 September 25, 2015 11:27:02 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

As mentioned earlier, if you meet the requirement and have an issue please start a support ticket.

If your PC meets the specifications listed here:

https://forums.ashesofthesingularity.com/470503/page/1/ 

And you are experiencing crashing/launching/loading issues, download and run this tool:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe 

Follow the link below and attach the .zip file created by the tool along with a detailed description of the issue and, if possible, how to reproduce it:

https://esupport.stardock.com/index.php?/default_import/Tickets/Submit/RenderForm/81 

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