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Neinhalt_Sieger
Join Date 03/2016
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Failed to start matchmaking

queu PHC

March 25, 2016 6:49:04 PM from Ashes of the Singularity ForumsAshes of the Singularity Forums

The rank does not display when in ranked and cannot start matchmaking. Reloaded the game a couple of times, same issue. In the last two days I had this error. I can join custom matches though

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Neinhalt_Sieger
Waza88
Join Date 10/2015
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Reply #1 March 25, 2016 11:15:29 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Common issue.  Along with multiplayer games lagging out. 

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Neinhalt_Sieger
Neinhalt_Sieger
Join Date 03/2016
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Reply #2 March 26, 2016 2:30:02 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

it is something that I am missing? other players can play ranked without problems. I still have no rank and fail to matcha in ranked. Can only play in custom

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Neinhalt_Sieger
Neinhalt_Sieger
Join Date 03/2016
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Reply #3 March 27, 2016 5:58:36 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Can at least someone be looking into this? game is nearly unplayable. I've reinstalled the game for no avail. I can only play custom matches and still no rank info. I am dissapointed . really

 

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Mellified
Join Date 07/2002
+21 sdemployee
Reply #4 March 28, 2016 11:17:31 AM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

Quoting ,
quoting post

The rank does not display when in ranked and cannot start matchmaking. Reloaded the game a couple of times, same issue. In the last two days I had this error. I can join custom matches though


Sorry you are having so much trouble. The lack of rank display and matchmaking indicates you're having a problem connecting to our multiplayer services. Please go to Start -> Command Prompt and run:

nslookup ashes-api-tachyon.stardock.net

Verify you are allowing Ashes through your Windows firewall or any other app firewall software.

Let us know your results along with your Steam name in a Support ticket.

-Adrian

 

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Neinhalt_Sieger
Neinhalt_Sieger
Join Date 03/2016
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Reply #5 March 28, 2016 3:05:01 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

 

I have submitted a ticket twice cause the first time i got the email wrong. Ticket ID #OJQ-493-79533 and  [#ZWS-973-11713]: 

C:\Users\Gundam>nslookup ashes-api-tachyon.stardock.net
Server: UnKnown
Address: 192.168.0.1

Non-authoritative answer:
Name: tachyon-services-live.cloudapp.net
Address: 191.237.168.37
Aliases: ashes-api-tachyon.stardock.net
live-api-tachyon.stardock.net

 

The real problem is that if someone is looking in rankings if they click on me all games since 24 march do not exist, even though I play daily custom maps

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Mellified
Join Date 07/2002
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Reply #6 March 30, 2016 5:34:47 PM
from Ashes of the Singularity ForumsAshes of the Singularity Forums

It appears from this thread:

https://forums.ashesofthesingularity.com/476513/page/1/

a similar problem was due to the server updates during maintenance. 

 

Is the problem still occurring for you? 

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