BUG: Overlapping, Non-Responsive Toolbars in Paint Maximized

from Stardock Forums

Sorry guys, but the new version you just released is worse than the previous version.  I tend to run my windows maximized.  I just installed the new version last night, but I'm already encountering severe bugs with Microsoft Paint.  When I run Paint in maximized windows, parts of the tool bars are being cut off and don't always respond to clicks.

Again, no offense, but this is so bad, I'm not sure how this got past testing or why it was released publicly.

groupy
18,560 views 25 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on hhread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

@Stardock: It's been nearly a month since this was reported.  How's progress going?   

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. I just tested out ms-paint with groupy. But I did not find any problem you describe above. A made a video of ms-paint on groupy on my system. https://youtu.be/fuHhJs_z0PY

Please try the purge and reinstall step : https://forums.stardock.com/488142/groupy-support-faq#reinstalling

make sure you get the latest version of groupy from your account and remember to reboot after install.

Test it out. And report back

Thanks

Basj,

Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Wait - Am I to understand that you've had a major bug in Groupy for the past month and you didn't even bother trying to duplicate it until today?!

In any case, try running multiple instances of Paint in the same group.  You know, what Groupy is for?

Reply #5 from Stardock Forums Top

As far as I remember, you are the only one reporting about Paint problem with groupy. And I did refer your problem to Stardock Support team.

As for running multiple instances of paint in the same group. I just did. And I did not facing any problem with it. Maybe you have a different situation than mine. Please post a video grab of your problem so we can understand your problem better.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #7 from Stardock Forums Top

Wait you are talking about ms paint? or File Explorer?

Anyway. if you talking about those buttons on the top left side of the titlebar being hidden. That is because the tab was covering it up. To have it not covered please use the "Always place above" option in your groupy setting -> "Visuals" tab.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #8 from Stardock Forums Top

Both. Probably more apps.

Reply #9 from Stardock Forums Top

> To have it not covered please use the "Always place above" option in your groupy setting -> "Visuals" tab.

It already is.

Reply #10 from Stardock Forums Top

Hello,

First, thank you for being patient with us, please note that this is not a "major bug". As you can see from my youtube video, I posted above. The tabs are located on top of the titlebar and it is not covering any part of it.

That said, we are not, ignoring your problem.

Please try this steps. To iron out if there is a system file problem, please try the following:

-For Win8/10 Users: Open the Start Screen, and type 'cmd'. Right-click on the search result and select 'Run as administrator' from below.

-For 7 Users: click Start, in the start search field type 'cmd'. Right-click on the search result and select 'Run as administrator'.

-Type: sfc /scannow

-Wait for the scan to complete (this can take several minutes)

Some help on how this looks should you need it:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

If the SFC finds errors, but cannot fix them, please also run the following command in the same command prompt window:

dism.exe /online /Cleanup-Image /RestoreHealth

Some help on how this looks should you need it:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

The above command should assist with replacing any damaged or problematic system files. Please note, however, since it may require restoring certain files, this process can take some time and you will need to be patient until it has completed.

Please let me know whether this resolves your problem or if you have any additional questions.

Thank you,

 

Basj,

Stardock Community Assistant

Reply #11 from Stardock Forums Top

I seriously doubt it has anything to do with corrupted system files.  The most likely explanation is a bug in the code.

Reply #12 from Stardock Forums Top

Quoting emunews, reply 13

I seriously doubt it has anything to do with corrupted system files.  The most likely explanation is a bug in the code.
End of emunews's quote

If its a major bug. We should already have a lot more post of this specific problem in this forum.

Reply #14 from Stardock Forums Top

I also reiterate that problem wasn't in the previous release of Groupy.  This bug is something new with the last release.

Reply #15 from Stardock Forums Top

Quoting emunews, reply 15

I also reiterate that problem wasn't in the previous release of Groupy.  This bug is something new with the last release.
End of emunews's quote

Hello,

Sorry to hear you are having trouble.

The issue is, that this 'major bug' as your are describing it - we can't reproduce it

http://sd.stardock.com/Support/uploads/2018-07-30_09-17-08.mp4

and have no other like reports.  Logic demands that we look local - to your PC - for the reasons.  That is the clarity that basj was trying to bring to the conversation.

I am guessing that it is a setting or app conflict.  To help verify that, please try:

https://forums.stardock.com/488142/groupy-support-faq#cleanboot

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #16 from Stardock Forums Top

> we can't reproduce it

Did you try?  Based on the responses I got yesterday, it appears you guys sat on this for a month, and then when you tried yesterday, you didn't try running multiple instances of Paint.

 

> I am guessing that it is a setting or app conflict.

It may be related to a setting, but the bug wasn't in the previous version, so whatever you guys did, you introduced it the most recent version.

Reply #17 from Stardock Forums Top

Quoting emunews, reply 17

Did you try?
End of emunews's quote

Did you see my video, emunews?  If I am not doing well to reproduce the conditions (apps, settings, etc), do tell.

Quoting emunews, reply 17

but the bug wasn't in the previous version, so whatever you guys did, you introduced it the most recent version.
End of emunews's quote

If that were true, would not more people, if not all, see it?

Look, if there is an issue with the app that we need to address, we are very open to that.  That said, it has yet to be determined that there is indeed an issue with the app itself.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #18 from Stardock Forums Top

> If that were true, would not more people, if not all, see it?

No, it depends on the use case.

>  That said, it has yet to be determined that there is indeed an issue with the app itself.

Well, did you look at the screenshots?  Do you think I made them up?

Reply #19 from Stardock Forums Top

Quoting emunews, reply 19

No, it depends on the use case.
End of emunews's quote

Not 'use' as much as 'under what conditions'.  Under what circumstances (app settings, version, 3rd party apps, Windows settings, etc) are 'you' using the app that has it act / render / perform in an unexpected manner?  Does this match any other user experience or report - have we been able to reproduce it?  If we cant, how can we create the 'conditions' the client has to potentially do so?

Quoting emunews, reply 19

Well, did you look at the screenshots? 
End of emunews's quote

Yes, and again, we can't reproduce it nor do we have any other like reports.

Quoting emunews, reply 19

Do you think I made them up?
End of emunews's quote

emunews, we are trying to help you - hopefully we have made that desire clear.  What I won't do is allow a thread to carry a tone, from any party, that does not understand that or calls into question our appreciation and respect we have for issues and clients that have them.

If you wish to continue, please proceed with the clean boot and inform me of your findings.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #20 from Stardock Forums Top

> If you wish to continue, please proceed with the clean boot and inform me of your findings.

I rebooted.  Still same issue.

Reply #21 from Stardock Forums Top

Quoting emunews, reply 21

I rebooted.  Still same issue.
End of emunews's quote

A 'reboot' is not exactly what was asked for; we need you to do a 'clean boot' and how is detailed in a prior reply:

https://forums.stardock.com/488142/groupy-support-faq#cleanboot

Is that indeed what you did, or no, you just reboot the PC.  

 

 

Reply #22 from Stardock Forums Top

No, I rebooted.  How will following those steps assist you in fixing the bug?

Reply #23 from Stardock Forums Top

Quoting emunews, reply 23

No, I rebooted.  How will following those steps assist you in fixing the bug?
End of emunews's quote

It will (primarily) do 2 things:

-Have the app run under a new Windows admin account

-It will have the app run without potential interience from other 3rd party apps.

Reply #24 from Stardock Forums Top

Here's an example of it happening on my work PC.  This is a completely different computer than my home PC.  My work PC is locked down; I can't create an admin account as I don't have permission to do so.

https://www.facebook.com/james.pragit/posts/10155785030708174?comment_id=10155785905298174&comment_tracking=%7B%22tn%22%3A%22R%22%7D

Reply #25 from Stardock Forums Top

Quoting emunews, reply 24

Here's an example of it happening on my work PC.  
End of emunews's quote

We have seen it from your other posts and do not doubt the issue is there for you - its the cause that is the primary focus.

Quoting emunews, reply 24

This is a completely different computer than my home PC.  My work PC is locked down; I can't create an admin account as I don't have permission to do so.
End of emunews's quote

Ok, do you have this issue on your home PC?  If so, there would be no issue doing the clean boot on it, correct?

If you do not have the same issue on the home PC, does it not highlight our point that it is something specific to the work PC, or the environment (apps and settings for the entire network), and not specifically the app itself?

Also, have you used the purge / reinstall yet on the work PC?  Basj asked for that to be done in reply #3 but you did not indicate that you tried or the results.

https://forums.stardock.com/488142/groupy-support-faq#reinstalling

----------------
Sean Drohan
Stardock Customer Service Manager