Key Activation

old email

from Stardock Forums

Hello, When I activate the key on my Desktop, 2 activations are displayed in "manage" section on stardock website:

the second one is my old email, that i do not use anymore. I tried to enter this old email (OUTLOOK) to activate the key to be able deactivate it later, but activation with 'outlook' email does not work. I have 3 more activation slots, but I'd be glad if there are all 4 of them.

P.S.: If I click 'deactivate' button, all 2 activations disappear.

start10
4,725 views 7 replies
Reply #2 from Stardock Forums Top


P.S.: If I click 'deactivate' button, all 2 activations disappear.
End of quote

Hello,

 

Sorry to hear you are having issues. If you click the old email deactivate link both activation disappear,  If you reactivate only one of it, will both reappear?

Thank you,

 

Basj,

Stardock Community Assistant

The Political Machine 2024
Reply #4 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #5 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Deactivate and try again, please.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #6 from Stardock Forums Top

Quoting sdRohan, reply 5

Deactivate and try again, please.
End of sdRohan's quote

Hello, after reactivating all stays the same: 2 emails on 1 PC

Reply #7 from Stardock Forums Top

Quoting yowelin, reply 6

Hello, after reactivating all stays the same: 2 emails on 1 PC
End of yowelin's quote

Please place a ticket here:

https://esupport.stardock.com/index.php?/Tickets/Submit

----------------
Sean Drohan
Stardock Customer Service Manager