I can't activate Shadows FX

from Stardock Forums
Good day:
 
I bought this week the Object Desktop suite, I had already activated 5 products, but at this moment when I want to activate Shadows FX by putting my email (this one) and the activation key I get the message:
 
Unable to activate Shadow FX. Please try again or contact support (Error code: -205)
 
I have followed the instructions that were sent to me to solve the activation error 205, which is that when the name of the team does not have western typography, the name of the team must be changed, my team did not have non-western typography but still I changed the name and activation did not work throwing error 205 again.

As I said from the beginning, I had already activated 5 products from the Object Desktop suite (Icon Packager, WindowBlinds, WindowFX, Deskscapes10, Groupy) without any problem, with the same email and the same activation number that they sent me by email, but wanting to do the same with ShadowFX I threw the error with code 205.

What other solution should I apply other than rename my team with western characters (which I did) without the error being solved?
 
How can I solve that?
 
Regards
 
 

 

7,264 views 14 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

I am experiencing the same situation.  I receive the following error when I attempt to activate StarFX :

I also searched through the FAQ file and tried renaming my machine, with no resolution.  I was unable to find an actual support ticket form to submit this type of request.

Regards,

Jeff

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. While waiting for support, which might be on Monday morning, you should check if you already get it activated by mistake using this steps : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct. If it listed there, try to deactivate it there and try again.

Basj,
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

ShadowFX was removed from Object Desktop on October 1st of this year.  People who purchased prior will be able to still activate it with their Object Desktop key.  Regrettably, both of you purchased after October 1st.

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

That said, did you see something recently, and ad or something on our site, that still had ShadowFX included?

Sean Drohan
Stardock Support Manager

Reply #6 from Stardock Forums Top

I faced the same issue and i tried others way to succeed and they are showing the right path. i wish this community contribute to my issue.

Reply #7 from Stardock Forums Top

The stamps of the ticket of my payment made in the Bank for the complete Object Desktop suite with 12 programs is precisely on October 1 (I have the ticket with everything very clear). The purchase is made since I deposit your account or your representative's account at the bank and not when you send me the mail, Before October 1, I didn't see any information that warned that 2 programs ShadowFX & Launch would no longer be included in Object Desktop Suite to refrain from buying.


Besides you sent me the email with the activation key on October 2 and in that same email of the activation key you sent me the link to download and activate with the same code ShadowFX & Launch, If you were no longer including ShadowFX & Launch why you sent me including download links, the activation problem I also have with Launch (I suppose you answered that it is not included either), If the 2 previous programs already are not included, why did you send the download links, besides you writing: All programs will activate using the same provided serial number?

 

 

Reply #8 from Stardock Forums Top

Quoting Nano-Tech, reply 7

If you were no longer including ShadowFX & Launch why you sent me including download links,
End of Nano-Tech's quote

That's fair - it was something we missed (since resolved).  I will update your (and jwlehman) sub to included them.

Thanks for pointing it out and your patience. 

Sean Drohan
Stardock Support Manager

Reply #9 from Stardock Forums Top

Sean

I appreciate the gesture.  I am still unable to install Shadow FX though...I even uninstalled it, and reinstalled with no luck.  

Regards,

JW

Reply #10 from Stardock Forums Top

Quoting jwlehman, reply 9

Sean

I appreciate the gesture.  I am still unable to install Shadow FX though...I even uninstalled it, and reinstalled with no luck.  

Regards,

JW
End of jwlehman's quote

Hello,

You have problem on activating or installing?

Thank You,
Basj
Stardock Community Assistant.

Reply #11 from Stardock Forums Top

Like jwlehman, I am still unable to activate ShadowFX & Launch too...

Even at this time in the early hours of October 10, 2019 at 12:17 p.m.

Reply #12 from Stardock Forums Top

Thank you for reporting back. I have forwarded again your problem to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #13 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Shour really be fixed now, try again please.

Sean Drohan
Stardock Support Manager

Reply #14 from Stardock Forums Top

I appreciate the attention you have given me, the activation of ShadowFX & Launch has been successful.
Thank you