Subscription is under a deleted email address.

cannot access my subscriptions without verfication email.

from Stardock Forums

I recently had to do a hard reset on my computer, and when i tried to re-download Stardock applications.  I discovered that when I created the account here,  the email I used I had deleted long ago.  So now without being able to verify my email, I can no longer access my subscribed apps that I had bought.  I since have created a new login, of which I have used to post this .     ANY HELP OR RESPONSE WILL BE GREATLY APPRECIATED.  THANK YOU VERY MUCH.

1,758 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. You can try to merge those two account using this guide https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

Let us know if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Thank you, but I still need to be able to login to the transferring account to verify the transfer to the good email account.  Gmail says it no longer recognizes this account login due to my deletion of it.  Not sure what to do now.

Siege of Centauri
Reply #3 from Stardock Forums Top

Hello,

As mentioned in that link I posted

If you do not have access to both accounts, we will need information for both accounts such as one of the following:

-Order numbers associated with each account

-Full physical address associated with the account 

 Use the link below to submit them:

https://esupport.stardock.com/index.php?/Tickets/Submit/RenderForm/2

 

Thank you,

Basj
Stardock Community Assistant.