No product key received after paying

from Stardock Forums

I haven't received the product key for Groupy after paying the money.

4,854 views 11 replies
Reply #2 from Stardock Forums Top

Have already tried that link before posting this thread.

It reports "Account Lookup Failure"

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Just in case you overlooked. You will need to use the email that is linked to paypal if you are using paypal when paying. If not or it still fail. Please report back.

Thanks

Basj

Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Thanks for your remind.

Clarification: I use the Alipay instead of paypal.

I still fail to get my production key.

Reply #5 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Note : Stardock is on Holidays, respond might be slow

Thank You,
Basj
Stardock Community Assistant.

 
 
Reply #7 from Stardock Forums Top

I purchased Fences on 1st of January, but had no acknowledgement from you. I understand from posts here that Stardock are on holiday. However as you have been trading for a number of years, surely you could a system that can at least send emails confirming receipts of orders.  I have submitted my question to Stardock and have an I.D ref.

Reply #8 from Stardock Forums Top

Quoting the_tramp_er, reply 7

I purchased Fences on 1st of January, but had no acknowledgement from you. I understand from posts here that Stardock are on holiday. However as you have been trading for a number of years, surely you could a system that can at least send emails confirming receipts of orders.  I have submitted my question to Stardock and have an I.D ref.
End of the_tramp_er's quote

Hello,
Sorry to hear you are having issues. Have you submit a ticket as mentioned in Reply#6?

If not, please do so.

Thank you,

Basj
Stardock Community Assistant.

Reply #9 from Stardock Forums Top

As I said in reply #8 I have already submitted a ticket, and was sent a  ticket I.D ref.

How long are they on holiday? 

Reply #10 from Stardock Forums Top

Quoting the_tramp_er, reply 9

As I said in reply #8 I have already submitted a ticket, and was sent a  ticket I.D ref.
End of the_tramp_er's quote

It appears that there was a typo in the email address that you have entered.  Your accounts have been merged and your ticket has been responded so you should have an email with your product key.

Reply #11 from Stardock Forums Top

I received the email thanks.

It's the first time I have done something like that. I usually double check for errors before submitting orders or other online forms.

Thanks for the help.