Activation error -11 on first install

January 1, 2020 2:27 AM from

Hello,

I just upgraded my computer today to windows 10 from windows 7 pro unmodified and have received the verification email for start10 and clicked the button on that email and a screen came up and said accepted but the when I click continue in the installer software it just comes up and says "unable to activate Start10. Please try again or contact support. (Error code: -11).

I signed up for a 30 day trial before purchasing - how can I get beyond this point?

I tried clicking back and then going forwards again but i just get the same error.

Could someone help? I heard this software was really good.

Thanks

1,727 views 2 replies

Reply #1 January 1, 2020 2:54 AM from

Stardock Forums Top

Update, not sure what the issue was but I made a change to the page file size to speed things up and restarted and retried the activation process and it worked.

I couldn't find anywhere that would tell me what that error meant.

Thanks.

Reply #2 January 1, 2020 5:05 AM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try this steps :

1) Remove all previous install of Start10, by using purge and reinstall steps mentioned here : https://forums.stardock.com/486022/start10-support-faq#reinstalling. Just do the purge part.

2) Get the latest version from your account. Using this guide .https://forums.stardock.com/484254/getting-your-products-and-keys

3) Make sure to reboot after the purge. Than reinstall using the installer you download from your account. Reboot again, retest and report back here.

Thanks

Basj,
Stardock Community Assistant.

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!