Accidentally bought it instead of renewing, but I was logged in and now can't download

from Stardock Forums

I'm not the happiest customer right about now. You really need to make it easier to find the correct purchase options for existing customers, and also make it more clear to new customers that the license is annual rather than perpetual.

Right now, all I care about is being able to download my software that I just paid for (and paid $10 more than I should have).

Found downloads, so  here's why I'm unhappy overall:

A couple of years ago, when I was getting ready to buy the PC I'm using now, I saw an offer for StarDock Object Desktop at a 50% discount. Nowhere did it mention that the license was annual (I'm not arguing whether or not this is a reasonable price, just that I was expecting the purchase to be permanent). As the PC I was using at the time wasn't up to running Object Desktop, I didn't install it on that one. It ended up lasting longer than I thought, but sadly joined the great bitbucket in the sky this past December (please press F).

So now I was ready to install Object Desktop! Only now, I see that it's expired??? So I didn't bother to renew, as I was miffed about what I thought was a permanent license not being permanent, and I didn't even have a chance to use it (could the license maybe at least not start until one installs the software?).

So today I finally decided to upgrade. I came to StarDock.com, am still logged in, so I go to get StarDock, bla bla bla, but the link to buy is ignorant of my upgrade eligibility status, so I ended up paying 30 instead of 20. All I'm asking is for the 10 back from my renewal purchase, but if you do want to refund the 25 I paid a couple of years ago but never used (since, again, it wasn't made obvious that it was an annual license), I won't complain.

Thanks for attending my Ted Talk hearing my rant.

1,624 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try this link to get to your product. https://forums.stardock.com/484254/getting-your-products-and-keys.  Just make sure, you are using the same email address with the one you use when you purchase it. If you was using paypal please use email address that linked to your paypal account.

You can also merge both accounts using this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

Please let us know if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Sorry, I found the links and edited my post while you were responding. I appreciate the fast response!

Edit: my new purchase still doesn't show up in my account here (I was logged in when I made it). I have the key in my email.

Elemental: Reforged
Reply #3 from Stardock Forums Top

Hello,

I am not sure how you have missed it but as you can see it clearly stated here : https://www.stardock.com/products/odnt/

And for more information on ObjectDesktop you can refer to this : https://forums.stardock.com/486310/object-desktop-support-faq#objectdesktop

Let us know if you still need our assistance.

Thank you,

Basj
Stardock Community Assistant.