Activation issue Fences 3

from Stardock Forums

Purchased Fences 3 back in April 2018 (upgrade from Fences 2 if I recall correctly) and ran it fine on my Windows 7 computer since then.

Just recently I retired the old machine and set up a new machine with windows 10.

Installed Fences 3 on the new machine using the download from the original email receipt however I have been unable to activate it. I have used the product key once again from the original email following purchase but the activation screen indicates that the email address is not valid for the product key.

I did not set up an account when I previously bought software so proceeded to do that. That was successful but there are no products registered against my name. There are details of the purchase noted against my account and those details match the email I received following purchase.

I endeavored to register Fences 3 in my profile but it won't allow me to do that.

Any assistance would be appreciated.

 

 

 

2,169 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try to deactivate those old activation first using these steps : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Let us know if you still need our assistance.

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I used parts from the old machine in the new machine so firing up the old machine is not possible without pulling everything apart again and I don't fancy that.

Reading through the support notes on Fences I should be able to do this from my account page but as I said in my previous post there is no registration of Fences in my account page and for some strange reason I cannot register the program in my account page despite the fact that it contains details of the purchase including product key against my email address.

Thoughts?

Neil

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Hello,

Please raise a support ticket via this link : http://esupport.stardock.com/index.php?/default_import/Tickets/Submit.

Please include all the details there and Support should be able to sort it out on Monday when they come back.

Let us know if you still need our assistance.

Thank you,

Basj
Stardock Community Assistant.