Groupy Key purchased does not work

from Stardock Forums

Hi,

 

I'm trying to install my purchased Groupy software on my new laptop, but it does not recognize my Product Key.

I've tried to deactivate my previous laptop license by having a look at my products in my account, but I cannot manage use the Product key. It looks like it's not working anymore.

What can I do please ? 

 

Thanks for your help, reading the forum I understood that I have to uninstall from my old PC on my account before re install to the new one, but as it does not recognize the key in my account it's impossible to do...

3,943 views 10 replies
Reply #2 from Stardock Forums Top

Thanks for your reply, but the links from the posts mentionned do not work . 

 

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Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

 

The Political Machine 2024
Reply #3 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I just test the link few moments ago. And it worked. Please try again. And if you still have issue getting to it. Please use different browsers.

Thanks

Basj,
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hi. Managed to make it work.

But, I receive only the product key for Fences. Not for Groupy...

I can see in my account Groupy as purchased...

 

Thanks for your help,

Reply #5 from Stardock Forums Top

Quoting gilpetit, reply 4

But, I receive only the product key for Fences. Not for Groupy...
I can see in my account Groupy as purchased...
Thanks for your help,
End of gilpetit's quote

You can also use this link to get to products and keys under your account. https://store.stardock.com/myaccount/products

Try it and let us know if you still need our assistance.

Thank you,

Basj
Stardock Community Assistant.

 

Reply #6 from Stardock Forums Top

When I use this link, it shows me only Fences with the green "manage" button.

So I click on Order history, so that I can see Groupy, but the Manage button is not available...

Reply #7 from Stardock Forums Top

Please try these guide for deactivating old system. There are few methods to try in there.

https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Try it but let us know if you still need our assistance.

Thank you,

Basj
Stardock Community Assistant.

Reply #9 from Stardock Forums Top

Hi ! 

 

Sorry for the "no"reply, I was stucked organizing my work and stuff with the coronavirus.

Thanks a lot for your help, I got it working now.

Take care,

 

Reply #10 from Stardock Forums Top

Quoting gilpetit, reply 9

Thanks a lot for your help, I got it working now.
End of gilpetit's quote

Great, glad to know you got it working.

Thank you for reporting back.

Basj
Stardock Community Assistant.