Need a paid subscription to download blinds, etc. ?

from WinCustomize Forums

Hello,

Hopefully this is the correct forum.

For the past couple of weeks whenever I login and try and download a blind, cursor set, etc. the download is refused and I am directed to a page that says I'm at my download limit (48/5) and that I need to pay for a subscription. 

Did I miss some kind of announcement somewhere that the site was moving to only allowing paid subscribers to download now?

 

Thanks.

 

 

7,031 views 13 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #2 from WinCustomize Forums Top

It is my understanding that in order to get unlimited downloads, you either have to have a subscription to WinCustomize, OR, you need to be a current Stardock customer.

 

I may or may not have this correct.  but I think I'm right.

Elemental: Reforged
Reply #3 from WinCustomize Forums Top

Quoting RedneckDude, reply 2

It is my understanding that in order to get unlimited downloads, you either have to have a subscription to WinCustomize, OR, you need to be a current Stardock customer.

 

I may or may not have this correct.  but I think I'm right.
End of RedneckDude's quote

 

Thanks for the reply.

Am now and have been an Object Desktop subscriber for longer than I can remember and have a longtime wincustomize membership login (but no paid sub) and have never had a problem downloading blinds, cursors, etc. before this. That's why I was wondering if there had been a change that somehow I missed notification of.

Reply #4 from WinCustomize Forums Top

Quoting basj, reply 1

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.
End of basj's quote

 

Thanks, will keep my eyes open for an update.

Reply #6 from WinCustomize Forums Top

I guess I sit corrected.

Reply #7 from Stardock Forums Top

Hello,

It appears you are a current customer but something may have gone wrong with your browser.

Please log out of WinCustomize, clear your browser's cookies, and log in again.

Please let me know if this does not resolve the issue.

Sean Drohan
Stardock Support Manager

Reply #8 from WinCustomize Forums Top

Quoting RedneckDude, reply 6

I guess I sit corrected.
End of RedneckDude's quote
Edit:  Sean's statement makes me think I was correct after all?

 

Reply #9 from WinCustomize Forums Top
Quoting RedneckDude, reply 8
Quoting RedneckDude,
reply 6

I guess I sit corrected.

Edit:  Sean's statement makes me think I was correct after all?
 

End of RedneckDude's quote

You are correct.

 

Reply #10 from WinCustomize Forums Top

Quoting sdRohan, reply 7

Hello,

It appears you are a current customer but something may have gone wrong with your browser.

Please log out of WinCustomize, clear your browser's cookies, and log in again.

Please let me know if this does not resolve the issue.

Sean Drohan
Stardock Support Manager
End of sdRohan's quote

 

Tried with multiple browsers, logged out and back in, cookies cleaned and re cleaned, local storage cleaned and all with the same result.

Reply #11 from WinCustomize Forums Top

Are you signing in with the same credentials with which you bought Stardock apps?

Reply #12 from WinCustomize Forums Top

Quoting RedneckDude, reply 11

Are you signing in with the same credentials with which you bought Stardock apps?
End of RedneckDude's quote

I have a Wincustomize login that I've been using for years. It is slightly different from my Stardock account login.

 

EDIT: Bingo! Just tried logging in with my Stardock login and downloads came up just fine. For some unknown reason my Wincustomize login was logging me into the site but not giving my the ability to download anything while my Stardock login both logs me in to Wincustomize but also lets me download as normal.

Don't know what changed re my old login and site privileges but I'll change the login in my password manager and, hopefully, all will go back to normal.

Give the man a chocolate cigar! Thanks for bringing up the idea that it might be the login.

Reply #13 from WinCustomize Forums Top

Quoting victorian, reply 12

Give the man a chocolate cigar!
End of victorian's quote
Aww, c'mon man, I want a real cigar!!  LOL...Glad to help.