Cannot DL Fences to new computer

from Stardock Forums

I have gotten a new computer and have downloaded Fences, but when I put in my product key, it says that it doesn’t match my email.  When I went to the Stardock website, it said my email was present in the system but I had not created an account. 

So I created an account but it doesn’t show any downloads or product keys.  I created the account using the email that is in the Orders (##2926385/4084575). 

I emailed Support but received a response that they do not answer this type of issue via email :-(  [EDIT:  originally replied to the Sales email, not Support.  I have now sent an email to Support- waiting on response] 

I have done everything possible via all of the FAQs to get my product key on my account, but have been unsuccessful.

When I try to re-register my product key, I get the error:  The serial entered is not valid. I am copying it from my Order email.

Can someone please connect this product key to my email so that I can activate Fences on my new computer?

fences
11,140 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Your downloads will be under the email account you used when you bought your items.

also if you paid with PayPal it would be under the PayPal email which might be different

than another email you are now using , if so you can update your email to the current 

one you want to use now .

Link : https://www.stardock.com/accounts/registrations/

 

 


AzDude
Stardock Community Assistant

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Reply #2 from Stardock Forums Top

AzDude,

UPDATE:  An email actually came thru from my deleted email account so I have successfully merged them to my new email.

Thank you so much for your fast response and help!:beer:  

Galactic Civilizations III
Reply #3 from Stardock Forums Top

Glad to hear :thumbsup: