Activation problems

from Stardock Forums

I can't activate Multiplicity as the activation process states that my product key and email address are not associated together. My Stardock invoice contains both my activation key and my email address that I am trying to use to activate the product.

When I request my product keys via email Multiplicity is not listed with my other Stardock purchases.

Any help appreciated.

2,274 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please refer to this link to get your product and keys. https://forums.stardock.com/484254/getting-your-products-and-keys

Also note that most of the time the product will be link to the email that link to your payment method. For example if you pay with paypal, most probably, Email that link to paypal is linked to that activation key.

If your issue are not resolved, you should raise support ticket and include all the detail on your purchase there. Support will help you from there. http://esupport.stardock.com/index.php?/default_import/Tickets/Submit

Thanks

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Thanks for your reply. I still have the problem.

When registering, the program still states that my product key is not associated with my email address. My order history clearly shows my purchase and my receipt shows the email address I'm trying to register with.

I'm seem to be going around in circles in trying to get this resolved - it seems there is no direct link to support and I have had no response after raising a  support ticket as you suggested.

Very disappointed with Stardock.

The Political Machine 2024
Reply #3 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Quoting rjk4, reply 2

it seems there is no direct link to support and I have had no response after raising a  support ticket as you suggested.

Very disappointed with Stardock.
End of rjk4's quote

We have no ticket - past or present - under the email address your forum profile has nor under the 2nd account you have.  What is the ticket number?

That said, you are trying to activate MP with your ***@**net.com address when its registered under your *****@outlook.com one.

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

Thanks Sean,

I really can't remember setting up a second account but your suggestion worked and all is now ok.

Thanks also to Basj for your assistance.

Faith in Stardock duly restored!

RJK