Fences 3 activation problem with the .req file

Error related to Local Time (1014)

from Stardock Forums

Hi

I bought Fences 3 on 9th April 2020 but I couldn't activate the licence, as this a professional computer and I am not usually the administrator. So I downloaded the .req file, asked my IT support for temporary administrator ID but ... I can't activate it now.

When uploading my .req file online (http://activate.stardock.com/SASAct.aspx), I have this error message : "LocalTime specified is invalid. Your local system time may be misconfigured. (1014)"

This error message appears whatever navigator I use (Mozilla, Chrome, Edge, IE).

I tried to change my local time (I live in Madagascar but my computer is from my company in France), but no effect.

Can you give me a solution to overpass this error message  ?

Thank you

Regards

Pierre-Etienne

3,799 views 10 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

There is a reason we pay attention to the time.

That said, its important to upload the file soon after it is created.  Also, you would want to disconnect any VPN connection that may have you look like you are in a different time zone.

Sean Drohan
Stardock Support Manager

The Political Machine 2024
Reply #3 from Stardock Forums Top

Thank you for your prompt answer.

 

"its important to upload the file soon after it is created"

--> It has been 19 days since I purchased Fences 3. Is it too long?

 

"you would want to disconnect any VPN connection that may have you look like you are in a different time zone"

--> I do not have any VPN connected.

 

What other solution could you propose?

Thank you in advance

Reply #4 from Stardock Forums Top

Quoting Pierre-Etienne, reply 3

--> It has been 19 days since I purchased Fences 3. Is it too long?
End of Pierre-Etienne's quote

Not since the purchase - the time of the req file creation to when you upload it.  Do them one right after one another. 

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

19 days between req fil creation and upload. = time to get authorization from IT support to be temporary admin of the computer

If it is too long, can you provide me with a new req file?

Reply #6 from Stardock Forums Top

Quoting Pierre-Etienne, reply 5

19 days between req fil creation and upload.
End of Pierre-Etienne's quote

Yeah, that is WAY too long (7 days is the limit).  

Quoting Pierre-Etienne, reply 5

If it is too long, can you provide me with a new req file?
End of Pierre-Etienne's quote

I would if I could but it has to be created on the PC needing activation. 

Sean Drohan
Stardock Support Manager

Reply #7 from Stardock Forums Top

so how can I manage to have a new req file, without purchasing a new subscription?

and if I get one and upload it quickly, will it solve the issue of the "local time"?

 

Reply #8 from Stardock Forums Top

Quoting Pierre-Etienne, reply 7

so how can I manage to have a new req file, without purchasing a new subscription?
End of Pierre-Etienne's quote

You would go through the activation process as you did prior, get a new one, and repeat the process.

Quoting Pierre-Etienne, reply 7

and if I get one and upload it quickly, will it solve the issue of the "local time"?
End of Pierre-Etienne's quote

Yes.

Sean Drohan
Stardock Support Manager

Reply #9 from Stardock Forums Top

But how can I get the key number? I do not have it anymore!

As far as I can remember, it appeared in a pop-up window, and I can not find any email from Stardock on that day.