Can't install DeskScapes 10

from Stardock Forums

Have a 64-bit Windows 7 OS system. I am trying to upgrade to DeskScapes 10. I get the following error message:

"Please uninstall DeskScapes 8 AND REBOOT before proceeding with the DeskScapes 10 installation. The install will now exit. Note: All existing Dreams and wallpapers will remain."

Here's the problem: I don't have DeskScapes 8 installed. Windows can't find it and I can't find it.

Is there some way to proceed from here?

Thanks.

/Zak

 
deskscapes
42,675 views 27 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please do the purge and reinstall steps as mentioned here https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling . Make sure to re-boot between purge and reinstall. And reboot again after the installation.

Thank you,

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

No good!

Followed instructions, ran the program, got the same error message.

Now what?

/Zak

 
Sins of a Solar Empire II
Reply #3 from WinCustomize Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #4 from WinCustomize Forums Top

Hello,

Do you have anything here relating to DeskScapes here?

C:\Program Files (x86)\Stardock\

Sean Drohan
Stardock Support Manager

Reply #5 from Stardock Forums Top

Yes !!

There is an entire folder including uninstall.exe // should I run that program?

 
Reply #6 from Stardock Forums Top

Here's the problem: I don't have DeskScapes 8 installed.
End of quote

Quoting Zakeet, reply 5

Yes !!

There is an entire folder including uninstall.exe // should I run that program?
End of Zakeet's quote

So you do have it installed...

Rename:

C:\Program Files (x86)\Stardock\DeskScapes

to:

C:\Program Files (x86)\Stardock\DeskScapes_OLD

And the try to install.

Sean Drohan
Stardock Support Manager

Reply #7 from Stardock Forums Top

Worked like a charm. Problem resolved.

Thanks all.

/Zak

 
Reply #8 from Stardock Forums Top

New problem.

The product key isn't recognized for long.

Used the key provided when I renewed my subscription. Worked perfectly for other Stardock products. For Deskcapes, it works until I bring up the product. Then it again asks for me to enter product key, purchase product key or start 30-day trial.

Please advise.

Thanks.

/Zak

 
Reply #9 from Stardock Forums Top

Quoting Zakeet, reply 8

The product key isn't recognized for long.
End of Zakeet's quote

Press the Windows key and "R" at the same time. A "Run" dialog box will pop up, please paste the path below into the "Open" field and press OK.

%ProgramData%\Stardock\

In the folder that pops up, you should see a folder named DeskScapes. Please delete this folder and all of its contents.

After you have deleted that folder, please attempt to activate once again and it should succeed without any errors.

Sean Drohan
Stardock Support Manager

Reply #11 from Stardock Forums Top

Quoting Zakeet, reply 10

Thanks.
End of Zakeet's quote

You are most welcome.

Sean Drohan
Stardock Support Manager

Reply #12 from Stardock Forums Top

Dear Stardock, i also have problems installing Deskscapes.

When i try t install i see following error:            

I also tryed other drive but same error.

Folder "ProgramData\Stardock\" or  "Programfiles (x86)\Stardock\" does not exist.

What am i doing wrong?

Reply #13 from Stardock Forums Top

Quoting Bushwick26, reply 12

Dear Stardock, i also have problems installing Deskscapes.

When i try t install i see following error:            



I also tryed other drive but same error.

Folder "ProgramData\Stardock\" or  "Programfiles (x86)\Stardock\" does not exist.

What am i doing wrong?
End of Bushwick26's quote

If you turn off Windows Rasomware \ Controlled folder access, does it then work?

https://support.microsoft.com/en-us/help/4046851/windows-10-allow-blocked-app-windows-security

Sean Drohan
Stardock Support Manager

Reply #15 from Stardock Forums Top

Paste this into Windows explorer, enter:

%localappdata%\temp\
 
Locate deskscapes setup log.txt, upload it to a cloud service (GoogleDrive, DropBox, OneDrive, PasteBin, etc) and post a shared link here, please.
 
Sean Drohan
Stardock Support Manager
Reply #17 from Stardock Forums Top

Quoting Bushwick26, reply 12

Dear Stardock, i also have problems installing Deskscapes.

When i try t install i see following error:            



I also tryed other drive but same error.

Folder "ProgramData\Stardock\" or  "Programfiles (x86)\Stardock\" does not exist.

What am i doing wrong?
End of Bushwick26's quote

Same problem here too... have randsome off still nothing. Any solution to this problem?

Reply #18 from Stardock Forums Top

Quoting Shillos, reply 17

Same problem here too... have randsome off still nothing. Any solution to this problem?
End of Shillos's quote

Paste this into Windows explorer, enter:

%localappdata%\temp\
 
Locate deskscapes setup log.txt, upload it to a cloud service (GoogleDrive, DropBox, OneDrive, PasteBin, etc) and post a shared link here, please.
 
Sean Drohan
Stardock Support Manager
Reply #20 from Stardock Forums Top

Quoting Shillos, reply 19

Here is the uploaded log https://send.cm/20f4fxtb5h8m I Hope there is a fix soon!
End of Shillos's quote

It wants a password...

Sean Drohan
Stardock Support Manager

Reply #23 from Stardock Forums Top

This line:

[01/10/2021 15:32:57] Error Create folder: C:\Users\nck_5\OneDrive\????afa\ (1)

Does the path to your local OneDrive folder really have question marks in it?

Sean Drohan
Stardock Support Manager

 

Reply #24 from Stardock Forums Top

??? maybe because it's in Greek? but what does that have anything to do with the installation? all the other software that I have on do not have any problems installing. I think that folder is this path C:\Users\nck_5\OneDrive\Αγαπημένα still this shouldn't have any problems due to the language on a folder right?