Logout or Login not Working (FIXED)

from WinCustomize Forums

Been going on for a while now, but if I am logged in to the site, I cannot log out, and if I am logged out I cannot log in. This problem occurs on Chrome and Edge, latest versions, and on 2 different computers. Latest Windows 10 on both.

9,784 views 7 replies
Reply #1 from WinCustomize Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #2 from WinCustomize Forums Top


Been going on for a while now, but if I am logged in to the site, I cannot log out, and if I am logged out I cannot log in. This problem occurs on Chrome and Edge, latest versions, and on 2 different computers. Latest Windows 10 on both.
End of quote

If you try with an incognito \ in-private browser window, does it still happen?

Sean Drohan
Stardock Support Manager

Ashes of the Singularity II
Reply #3 from WinCustomize Forums Top

Yes, it works fine in an incognito window Sean.

Reply #4 from Stardock Forums Top

Quoting LightStar, reply 3

Yes, it works fine in an incognito window Sean.
End of LightStar's quote

Then I would wonder if a browser extension you might have is causing some problems.

Sean Drohan
Stardock Support Manager

Reply #5 from WinCustomize Forums Top

Nope, I only have one extension on Chrome, turned it off, problem still exists. No extensions at all on Edge.

Reply #6 from Stardock Forums Top

Quoting LightStar, reply 5

Nope, I only have one extension on Chrome, turned it off, problem still exists. No extensions at all on Edge.
End of LightStar's quote

Clear cookies and try again, please.

Sean Drohan
Stardock Support Manager

Reply #7 from WinCustomize Forums Top

OK, that fixed it Sean, thanks.