Object Desktop does not show correct renewal date

Today I purchased a renewal but Object Desktop still shows old expired renewal date

from Stardock Forums

I decided to try Object Desktop again after a gap of several years but after buying a years subscription and installing the software, it shows the old expiry date from when I last had it installed. I also tied installing some of the components but they will not register with the key I received by email. 

5,172 views 10 replies
Reply #2 from Stardock Forums Top

Thanks for the response, I have gone through retrieving the product keys via the web site and also requesting them by email - I received the following email response ( I starred out the last 4 digits of the licence key for obvious reasons)

License Key:  

To download and install all that Object Desktop has to offer, you can either install our Object Desktop Manager or download only the programs you are interested in using the following links.

DeskScapes 10
Groupy
Start10
Fences
Multiplicity KM
SpaceMonger
WindowBlinds
IconPackager
Tiles

All programs will activate using the same provided serial number.
 
 x 1
Charges will appear on your bill as FS *stardock
Order Reference: STARDOCK201015-8069-2****
Tax: 
You saved: 

Total
You have received this email after an order made through FastSpring – an authorized reseller.

 

Offworld Trading Company
Reply #3 from Stardock Forums Top

To be clear you still can't download and install any apps 

and key doesn't work ? 

Key has been removed ..

Reply #5 from Stardock Forums Top

I have installed Object Desktop but it shows an expired licence (expired on 12/10/2008) so will not run.

I tried submitting a ticket but got an automated reply which included the below text, so I assumed it had to be dealt with here. Anyway will see if I get further email from support ticket. Thanks again for your assistance.

 


Stardock is only providing email support for the following items:
-Refunds
-Potential Fraud
-Email Changes \ Account Merges
-Corp Sales Where Support Was Purchased
-Object Desktop Subscriptions (support is included)

For all other issues, Stardock is now only providing support for products in our forums: https://forums.stardock.com/

 

Reply #6 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I think your issue will be under "Object Desktop Subscriptions (support is included)" so it should be okay. Have you submit a ticket? If you did, please post the ticket numbers here so we can help you push it to Support.

Thanks
Basj,
Stardock Community Assistant.

Reply #8 from Stardock Forums Top

Great,

Thank you,

Basj,
Stardock Community Assistant

Reply #9 from Stardock Forums Top

Quoting GrahamP, reply 7

Sorted thanks
End of GrahamP's quote
GrahamP did you get a fix for this problem as I'm having this also.

Thanks,

Terry

Reply #10 from Stardock Forums Top

Quoting tcp11, reply 9

GrahamP did you get a fix for this problem as I'm having this also.

Thanks,

Terry
End of tcp11's quote

If you have same issue as the OP, Please submit support ticket as mentioned in Reply#4.

Thank you,

Basj,
Stardock Community Assistant