Cannot retrieve Key

Purchased and paid for fences and it does not identify my email

November 24, 2020 4:29 AM from

I recently purchased Fences and I cannot activate it since it does not identify my email so I am in a nice catch 22 situation

1,948 views 3 replies

Reply #1 November 24, 2020 4:41 AM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please use this guide to get to your products and keys : https://forums.stardock.com/484254/getting-your-products-and-keys . Note that it usually recognize the email you tight to your payment method, for example the email you use for paypal if you use paypal for payment.

Do let us know if you still need our assistance.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 November 24, 2020 5:49 AM from

Stardock Forums Top

Hi,

It does not recognize my email and I paid by Credit Card, so this does not help me

Reply #3 November 24, 2020 5:52 AM from

Stardock Forums Top

Please raise a support ticket here : http://esupport.stardock.com/index.php?/default_import/Tickets/Submit . You do not need to login to raise a support ticket there. Please include all your purchase details in there and Support will help you from there.

Thank you,

Basj,
Stardock Community Assistant

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