Problems with activation, invalid email ...

December 31, 2020 9:59 AM from

I purchased a package with 9 Stardock products at the Fanatical store on 6/15/2020, at the time I activated all products and used the same email address for all 9 products, they all work without any problem.
At the time, I hadn't made an account on the Stardock website either.

Recently I had to reformat my computer and I had problems activating Deskscapes and IconPackager in the 2 I'm having the same invalid email problem and as I said earlier I used the same email to activate all 9 products in the package, the other 7 products I managed to activate normally without problems.

I already looked for solutions in the forum and also used the tool to search for keys by email address, Deskscapes and IcoPackager keys are not in the email address I used to register the 9 products, only 7 of them are listed in the email address.

I need help from support to activate these 2 of my products because I can't find an effective solution for that.

2,703 views 4 replies

Reply #1 December 31, 2020 10:30 AM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using this link and include all your details on purchase in there. Support will help you from there. Please note, Stardock is close for Holidays now, so support will be slow. You patience is highly appreciate.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks
Basj,
Stardock Community Assistant.

Reply #2 January 10, 2021 2:59 PM from

Stardock Forums Top

Hello,

I contact you because I paid for a 1 year subscription to use Windowblinds themes from the Stardock site and I can't receive the activation keys associated with my e-mail adress.

Help me please,

Thank you

Petalesoka

Reply #3 January 10, 2021 4:00 PM from

Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Did you try this link ( using the email you used to buy the Product ? )

Link https://forums.stardock.com/484254/getting-your-products-and-keys

AzDude
Stardock Community Assistant

Reply #4 January 11, 2021 5:19 AM from

Stardock Forums Top

Hello,

Yes, I've done that many times

Thank you for your post

Petalesoka

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!