can't activate and support ticket not created

March 1, 2021 5:08 AM from

I purchased Multiplicity 3 KVM Pro and going through activation it says "activated" but when I tap "finish" it says not activated. I have read through FAQ and it lists several users with the same problem. I can't find a directory called PRODUCTNAME.

Why is a support ticket not created?

2,400 views 3 replies

Reply #1 March 1, 2021 6:04 AM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. If you're referring to this guide : https://forums.stardock.com/486311/accounts-and-activation-support-faq#keepsaskingactivation, The "PRODUCTNAME" meant for you is "Multiplicity" since that is the product you having issue with. Try that and report back.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 March 1, 2021 5:23 PM from

Stardock Forums Top

Same problem exists after following your directions. I would still like to have a support ticket started.

Reply #3 March 1, 2021 6:25 PM from

Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Submit a support ticket here https://stardock.atlassian.net/servicedesk/customer/portal/4

AzDude
Stardock Community Assistant

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