Purchased product with incorrect email address so product not showing on my account

Hello,
Sorry to hear you are having issues. Please raise a support ticket using this link : https://stardock.atlassian.net/servicedesk/customer/portal/4 Include all the details on your purchase there. Support will help you from there.

Thanks
Basj,
Stardock Community Assistant.

Hi Basj,

Thank you for your help. I've sent 2 requests via the link but have not received a support ticket just a redirection email.

Your help would be appreciated.

With thanks.

I wonder if you have select the correct one. I believe on your case it should be : Purchase\refund button -> Product Not received. and fill in the information in there.

Did you gone through the same steps?

Thank you,

Basj,
Stardock Community Assistant

Hi Basj,

yes I've gone through this step. I haven't received any acknowledgment, just the redirect.

Thank you

I'm happy to take a refund and we can reorder - our account has the product in the 'basket' as if we have not purchased, but I have already paid and the money has been taken from my account.

You might be able to work it out by just merge it with your own account using this steps.

https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts  Try that and report back.

Thank you,

Basj,
Stardock Community Assistant

Thanks Basj, I have also tried this step but have only received 1 of the emails which means the process does not seem to work - the .com address does not link to my account - thank you

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Please help I have paid for an item and not received it. The money has left my account. Why do I not receive the product I have paid for? Thank you

Need to be a bit patience please, I am sure Support will help you soon.

Thank you,

Basj,
Stardock Community Assistant

You would have received a ticket number.  

What is it?

Sean Drohan
Stardock Support Manager

Morning Sean,

Thanks for getting back to me and apologies, this is for my son.

I have not received a ticket number from any of my requests, just redirection emails. I have followed instructions as Basj suggested and completed a form and also tried to merge the .com purchase with the .co.uk account. 

Your help would be appreciated in resolving,

With thanks, Amy

Hello Amy,

I am sorry, since its already weekend, Support will be slow, might need to wait until Monday morning US time for thing to move forward. Appreciate your patience.

Thank you,

Basj,
Stardock Community Assistant

Good morning,

Just following up from our exchange last week. I have still not received the product key or a ticket number for any of my requests. I have so far received 17 emails welcoming me to the Stardock Universe however. I would really appreciate your help in either receiving a refund for the product I have paid for and not received or receiving the product key for my son,

With thanks

Thank you for your help in resolving the issue, my son is very happy to receive the product key and be able to use Curtains. With thanks.

Great, glad it get resolve, Thanks for being patience.

Thank you,

Basj,
Stardock Community Assistant