Purged Multiplicity using the bat file but forgot to deactivate KVM Pro license

March 28, 2021 10:24 AM from

Greetings!

I was trying to make my Multiplicity KVM Pro work an hour ago, it suddenly won't connect after I changed networks. I saw one article that had an "all else fails" .bat purge file. I ran it, however I didn't know it would force uninstall Multiplicity, I forgot to deactivate my primary license. I reinstalled Multiplicity after restarting my computer and now on the license prompt it says it's currently activated on another PC (which is this PC), I tried the deactivate license on that PC button but it doesn't work.

Can I have my license deactivated manually by support? So I can reactivate it here on the same PC.

Cheers!!

1,605 views 1 replies

Reply #1 March 28, 2021 10:36 AM from

Stardock Forums Top

Hi! Nevermind, I've finally deactivated my previous key using the command prompt technique using your guide:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Issue has been resolved. Thanks!

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