Activated on wrong machine, won't let me deactivate.

from Stardock Forums

I was able to activate with a key/e-mail/resp file on my computer, but it won't let me deactivate, so I can activate on another machine. How can I deactivate if my proxy/firewall are blocking and being managed by an administrator?

 

Another thing, when I try to get the file on the machine we want this on, it tells me e-mail address is invalid, but it works on my machine.

3,562 views 8 replies
Reply #2 from Stardock Forums Top

*I was able to deactivate by disabling the firewall, but now the correct computer keeps telling me the e-mail address is incorrect (even though I JUST used it) and it's not licensed for this computer.

Offworld Trading Company
Reply #3 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #5 from Stardock Forums Top

I don't see any registered products under your account, or any activations under the email with this account. If you are using another account, you'd need to let us know what it is.

 

Reply #7 from Stardock Forums Top

I've sent you a PM regarding this.